Assistant Showroom Manager

Smitty’s Furniture; Kitchener; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Benefits including health & dental

Paid vacation

Team-oriented environment

Job summary

Smitty’s Furniture is seeking an Assistant Showroom Manager to lead the showroom team and support the Sales Consultants in delivering exceptional customer service. You will coach staff, respond to customer leads, and ensure displays and pricing reflect vendor standards.

You will collaborate with the Sales Leader to maintain a positive, productive work environment, train team members, and drive in-store engagement across three Ontario locations.

Qualifications

• Degree or Diploma from a recognized university or college in Design, Sales, or a related field.
• 3+ years of retail sales experience, including supervisory or team lead role.
• 2+ years in the home furnishings industry (preferred).
• Excellent written and verbal communication skills.
• Ability to multi-task in a busy retail environment.
• Strong interpersonal and relationship building skills.
• Demonstrated ability to learn new software programs.
• Ability to navigate the internet and use Microsoft products (Word, Excel, SharePoint).

Responsibilities

• Lead showroom team and support daily showroom operations.
• Engage customers on the sales floor and assign sales team members.
• Assist consultants with orders and client follow-up to move customers forward.
• Provide training and coaching to teammates; uphold company values and culture.
• Maintain product displays, pricing information, and vendor standards.
• Foster a safe, collaborative work environment and manage communications within the team.

Skills

Retail sales

Supervisory

Customer service

Multitasking

Interpersonal skills

Communication

Software learning

Education

Degree or Diploma in Design or Sales

Tools

Microsoft Word

Excel

SharePoint

Job description

About Smitty’s Furniture

We are a fourth-generation, family-owned furniture retailer specializing in high-quality, Canadian-made furnishings. For over 75 years, we have been a trusted name in Southern Ontario, guided by our vision to inspire connections and create warmth in every home. With a strong focus on exceptional customer experience, we value the relationships we build with both our loyal customers and our deeply experienced team. Operating from three locations, Hanover, Kitchener, and Barrie, we proudly promote and sell leading furniture and mattress brands manufactured in Canada, living our commitment to quality and craftsmanship every day.

About the Position

Rooted in Smitty’s vision to inspire connections and create warmth in every home, the Assistant Showroom Manager works alongside the Sales team to support the Company’s purpose to ensure that every customer who enters our store is given the best possible customer experience by fostering successful interactions with our customers, supporting the development of the sales team, and ensuring the presentation of product is visually pleasing and accessible. This role works directly with Sales Consultants in all aspects of their role: supporting in-store consultations, ensuring timely responses to customer leads, coaching and training team members, assisting with customer service concerns, and providing expert guidance on furniture selections.

The Assistant Showroom Manager uses their proficiency with our point-of-sale system to support efficient day-to-day operations, follows and reinforces store policies, and promotes a positive, collaborative environment for our team, customers and partners. The role strengthens customer and community relationships through active outreach, local engagement and in-store content creation for social media. The Assistant Showroom Manager also motivates and inspires team members to represent Smitty’s values and build our brand, and oversees showroom operations.

This position is a full time position working primarily Monday to Friday with flexibility to work weekends.

What will you be doing?

Supports the Sales Leader with the day-to-day leadership of the showroom team:

• Engage with customers on the sales floor whenever there are customers in the store
• Co-ordinate with the front desk admin to ensure customers have a sales team member assigned
• Provide assistance to customers when the sales consultant has more than one customer assigned.
• Assist sales consultants with the completion of orders to enable sales consultants to get to next guest.
• Assists in supporting the management of all sales consultant and support team members in a manner consistent with the Company's values and culture
  • Hold regular monthly 1-1 with all team members to facilitate the feedback process related to sales performance, targets and general performance
• Ensure all team members receive job-specific training
• Promotes a healthy and safe work environment by enforcing health & safety policies, identifying and handling safety concerns
• Work in collaboration with the Sales Leader in the management of workplace injuries in conjunction with Human Resources, including injury reporting, accommodation, and return to work processes
• Maintain regular communication meetings with each team to ensure the efficient and timely flow of information
  • by holding weekly team meetings
  • Communicating vendor information
  • Scheduling regular product knowledge learning sessions for the team with vendor reps
• Maintain up-to-date tags for products and communicate all current pricing and sale information to the team.
• Ensure the showroom has attractive and appropriate product displays at all times.
• Ensures that the showroom has adequate supplies for efficient and safe day to day operation by the team.
• Ensure presentation of in-store displays are to company & vendor standards.
• Resolving customer issues ensuring company policies and procedures are met.

What is going to help you be successful?

• Degree or Diploma from a recognized university or college in Design, Sales, or a related field
• 3+ years of retail sales experience, including experience in a supervisory or team lead role
• 2+ years in the home furnishings industry (preferred)
• Excellent written and verbal communication skills
• Ability to multi-task in a busy retail environment
• Strong interpersonal and relationship building skills
• Demonstrated ability to learn new software programs
• Ability to navigate the internet and use computer programs Microsoft products (Word, Excel, SharePoint etc.)
  

What’s in it for you?

• Competitive salary within an expected salary of: $50,000 annually plus incentive
• Comprehensive group benefits, including health, dental, and LTD
• Paid vacation annually
• A challenging, meaningful, and rewarding work environment
• Work alongside a caring, collaborative group of teammates who genuinely want to make a positive impact and connect with each other

What you should know about our Recruitment & Selection Process:

• This posting is for a new vacancy within our organization.
• We do not use artificial intelligence to screen, assess or select applicants.
• If you are selected for an interview, we will notify you within 45 calendar days of the date of your interview

Smitty’s, we are dedicated to living our values: W.A.R.M.T.H (Welcoming, Attentive, Refined, Meaningful, Teamwork, and Humble). in our everyday operations. We are committed to breaking down barriers and providing equal opportunities for all in employment. We are dedicated to working with applicants who require reasonable accommodation during the application process, ensuring that every candidate has the support they need to bring their best forward. To request accommodation, please reach out to [e-mail]. Rest assured that all information shared will be handled in accordance with applicable privacy laws and our company's policies.

We sincerely thank all applicants for their interest. Due to the high volume of applications we receive, only those selected for an interview will be contacted. If you don’t hear from us, please don’t be discouraged. Your experience may be a better fit for a future opportunity, and we would be delighted for you to apply again.