Assistant Service Manager - Sherwood Park Volkswagon

AutoCanada Inc.; Sherwood Park; On-site; CAD 60,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package

Employee vehicle purchase & service计划

Employee and family assistance

Company-wide appreciation events

Professional development opportunities

Job summary

Sherwood Park Volkswagon, part of the AutoCanada network, seeks an Assistant Service Manager to oversee service advisors, technicians, and staff in the service department. You will drive staff training, motivation, and collaboration to deliver exceptional customer service and efficient repairs.

You’ll lead with strong leadership and knowledge of Parts, Service, and customer service excellence, accountable for the department’s annual financial performance and goals.

Qualifications

• Completed a related post-secondary program and/or training courses would be valuable.
• 5 years of experience in an automotive dealership Service Department
• A provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required.
• Working knowledge of industry standards and practices, including product details and company services offered
• Experience with service applications with ADP / CDK including dispatch also considered an asset
• A valid driver's license and a safe driving history
• Ability to train, coach, direct and encourage technicians, advisors and shop foreman
• Excellent communication and organizational skills

Responsibilities

• Oversee team members performing vehicle inspections, preparing reports and, when required, carrying out these duties.
• Effectively organize and manage team members to ensure service goals are achieved.
• Create an exceptional customer service experience by maintaining relationships and ensuring repeat customers by delivering quality service and addressing concerns quickly.
• Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency.
• Resolve service desk problems and improve operations to increase productivity and service quality.
• Monitor department operations and client concerns to define patterns and improve efficiency.
• Regularly audit work and customer service to ensure standards are met and repairs are thorough.
• Assist with or perform administrative tasks as required.
• Mentor, coach, train and support development of apprentices.
• Demonstrate and champion a healthy and safe work environment.

Skills

Leadership

Customer service

Training

Communication

Organization

ADP

CDK

Education

Post-secondary program

Journeyman Automotive Certificate (asset)

Tools

ADP

CDK

Job description

Assistant Service Manager - Sherwood Park Volkswagon

Full Time Sherwood Park, AB, CA

Salary Range: $60,000.00 To $110,000.00 Annually

Join the Ride!

Sherwood Park Volkswagon is proud to be part of the AutoCanada dealership network. AutoCanada is the largest Canadian publicly traded dealership group, operating in Canada and the United States. We are innovative, data-driven, and our commitment to our team members, our customers, and operational excellence fuels our success.

Our dealership team members are at the heart of our success, building lasting, trust-based relationships with customers across Canada. Our national network offers the opportunities and support to build the career that’s right for you. Working here is dynamic, non-stop, and a little unpredictable—and we love it!

Your area of focus.

You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the service department. You will need to ensure that staff are well-trained, motivated, and working together effectively to provide exceptional customer service and efficient repair and maintenance services. Leveraging your extensive leadership skills and knowledge of Parts, Service, and customer service excellence, you will be accountable for the Service Department's annual financial performance goals.

What drives your day-to-day?

• Oversee team members performing vehicle inspections, preparing reports and when required, necessary, carries out these job duties.


• Effectively organizes and manages team members, including technicians and advisors, to ensure team objectives and service goals are achieved.


• Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally.


• Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency.


• Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service.


• Monitor department operations and client concerns to define patterns and work to improve efficiency.


• Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.


• Assists with or performs administrative tasks as required.


• Mentor, coach, train and support the development of apprentices in the dealership.


• Demonstrate and champion a healthy and safe work environment.

What are the must-haves…

• Completed a related post-secondary program and or training courses would be valuable


• 5 years of experience in an automotive dealership Service Department


• A provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required


• Working knowledge of industry standards and practices, including product details and company services offered


• Experience with service applications with ADP / CDK including dispatch also considered an asset


• A valid driver's license and a safe driving history


• Ability to train, coach, direct and encourage technicians, advisors and shop foreman


• Excellent communication and organizational skills

The Perks.

• Competitive Compensation and Benefits Package


• Employee Vehicle Purchase & Service Plans


• Employee and Family Assistance Programs


• Company-wide appreciation events and contests throughout the calendar year


• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and foster a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full

Compensation

The expected range of compensation for this position is $60,000 – $110,000 Salary. The actual compensation offered will be based on a variety of factors, including job-related knowledge, education, skills and experience. This position will also be eligible to participate in the Company's bonus program for this role, subject to the terms and conditions of the applicable plan documents.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.