Assistant Service Center Manager - Retail Operations - Speedy Glass

Belron Canada; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading automotive service provider is seeking a Service Centre Assistant Manager in Ottawa, Ontario. This hands-on role focuses on day-to-day operations while leading a collaborative team to deliver exceptional customer service. Ideal candidates have 3+ years of management experience and a keen interest in fostering team growth. Enjoy a supportive environment with a comprehensive benefits package and opportunities for advancement.

Benefits

Comprehensive benefits

Pension package

Opportunities for advancement

Qualifications

• 3 years of management and/or leadership experience preferred.
• Sales experience would be a bonus.
• Hands-on experience with vehicles is an asset.

Responsibilities

• Ensure all customers are met with care, spending 90% of time customer-facing.
• Identify opportunities to boost store revenue.
• Manage staff’s time strategically and stay on top of team goals.

Skills

Management experience

Leadership

Sales experience

Job description

Overview

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax, we invest in developing our people so they can realize their full potential. We welcome applications from everyone and are committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

Note: This is a fixed-term position for 4 to 5 months.

Position

Service Centre Assistant Manager

As a Service Centre Assistant Manager, you will have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people count on, holding yourself and others accountable for results, and creating a supportive environment that brings out your best. You will make a difference by adding your own special touch to the way things get done and leading by example. If you are interested in leading a collaborative team that gets results, this is the perfect place for you to start your career.

Your role at a glance

• Being the face of your Service Centre by ensuring all customers are met with the care they deserve (90% of your time will be spent customer-facing).
• Adding value to the customer and identifying opportunities to boost your store’s revenue.
• Leading a team to achieve results by managing your staff’s time strategically, staying on top of your team’s goals, and asking for help when you need it.

Who you are

• 3 years of management and / or leadership experience preferred. That coupled with sales experience would be a bonus!
• You show an interest in your team and focus on helping extraordinary people grow.
• You are intrigued by challenges and see an opportunity in every situation.
• Hands-on experience with vehicles is an asset, but not required.

Why Belron Canada will bring out your best

• You will be able to see the results of your work and are given the opportunity to try new things.
• Forget unpredictable schedules and long hours. We have a life and know you have one too.
• Our comprehensive benefits and pension package starts on your first day of employment.
• We are a growing organization where opportunities for advancement, training, and skill-development are always coming up.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees. Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.