Assistant, RES, Records and Registration

Langara College; Vancouver; Hybrid; CAD 37,000 - 42,000; Full time

Benefits offered by this job

Hybrid-work program

Extensive benefits package

Tuition waivers

Job summary

Langara College is seeking a RES Assistant to provide frontline support in the Records and Enrollment Services unit. The role involves customer service, clerical tasks, and data entry to assist students, staff and partners with RES processes.

This is a CUPE, temporary fixed‑term position with a 35‑hour workweek, a hybrid schedule after training, and a closing date in late 2026. The salary range is hourly, reflective of CUPE Paygrade 17, with a start date in Oct 2026.

Qualifications

• Education: Grade 12 plus one-year post-secondary certificate in a related discipline.
• One year of related customer service and/or clerical support experience, preferably in education.
• Equivalent combination of experience and education may be considered.
• Experience with an integrated student records system (e.g., Banner) or similar preferred.
• Knowledge of BC post-secondary policies and registrarial processes preferred.

Responsibilities

• Provide frontline support to prospective and current students, staff, and external stakeholders.
• Deliver exemplary customer service and clerical/data entry support for RES services.
• Assist in changes to RES services, processes and projects under supervision.

Skills

Communication skills

Attention to detail

Organization

Customer service

Teamwork

Multitasking

Discretion and confidentiality

keyboarding 40 wpm

Education

Grade 12 + post-secondary cert

1 year related experience

Equivalent combination considered

Experience with Banner or similar system

Knowledge of BC post-secondary system

Tools

Banner

MS Office (Word/Excel/PowerPoint)

Job description

Interested in a career at Langara College? Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity.

Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

Job Title: Assistant, RES, Records and Registration

Employee Group: CUPE

Employee Type: Temporary (Fixed Term)

Start Date: Monday, October 26 2026

End Date (if applicable): Wednesday, March 31 2027

Job Summary

The RES Assistant provides support or assistance in the assigned RES unit and often is the initial point of contact for prospective and current students, internal staff, agents, or external stakeholders. This position provides exemplary customer service, clerical support, or data entry services in the provision of RES services to our students and clients. This position is typically the front-line, customer-facing or junior team member of a particular business unit, and works under the direction of senior team members in applying and adhering to College policies, procedures, and standards. The incumbent assists in changes to RES services, processes and projects.

Qualifications Required

• Education Grade 12 completion plus one (1) year post‑secondary certificate in a related discipline.
• One (1) year of related experience in providing customer service and/or clerical support, preferably in an educational environment.
• An equivalent combination of experience and education may be considered.
• Experience with an integrated student record system (e.g. Banner) or similar computerized system, preferred.
• Working knowledge of post‑secondary policy and procedures, programs and registrarial processes, preferred.
• Working knowledge of the BC post‑secondary system, preferred.

Skills & Abilities

• Excellent written and verbal communications skills.
• Excellent ability to pay attention to detail and enter data accurately.
• Excellent organizational skills and ability to set priorities when encountering conflicting demands.
• Demonstrated ability to provide excellent customer service, respond to enquiries and provide information, assistance and related services to the general public, faculty, staff, and students.
• Ability to work well under pressure, dealing with a constant flow of enquiries, requiring endurance and stamina and the need to stay focused over prolonged periods of time.
• Ability to work with challenging or difficult situations.
• Ability to work independently and in a team environment.
• Ability to multitask and work with frequent interruptions, while adhering to strict deadlines.
• Ability to investigate and listen in order to solve problems and provide solutions.
• Excellent ability to maintain collegiality, team work and a respectful workplace environment.
• Ability to foster effective communication and teamwork among employees, facilitating understanding of individual, team, and organizational goals.
• Ability to ensure that all employee and customer interactions are respectful, service focused, and collegial.
• Ability to support RES team in change management which may include enhancing activities that drive change in collaboration with the change team.
• Ability to interpret and apply College, government, and departmental policies, procedures and guidelines.
• Ability to exercise judgement, tact and discretion.
• Ability to maintain confidentiality of records and information.
• Intermediate level in the use of standard computer applications including word processing (Word), spreadsheets (Excel), presentation (Power Point), and email.
• Ability to achieve a keyboarding speed of 40 wpm.

Additional Info

Hours & Days of Work: 8:45am - 5:00pm Monday to Friday. This position is subject to the compressed work schedule. After the training period, the option for a hybrid schedule will be available.

Why Join Langara?

At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.

Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual

We offer the following benefits:

• Extensive medical, dental, and vision coverage
• Hybrid-work program for eligible positions
• Generous vacation package plus paid time off during college winter closure (1 week in December)
• Employer paid defined benefit pension plan
• Potential eligibility for educational, training, and developmental programs
• Access to on-site daycare subject to availability
• Tuition waivers for courses at Langara College, subject to space availability
• Course/program tuition reimbursements
• Wellness classes and campus engagement events

Salary Range: $27.20 - $30.74 per hour

Pay Grade: CUPE Paygrade 17

Scheduled Weekly Hours: 35

Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight): Yes

Closing Date: Tuesday, November 3 2026

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders.

Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please contact us.

If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please contact our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the CUPE Collective Agreement.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume.

In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Langara is committed to enhancing our diverse workforce. Located in beautiful Vancouver, BC, Canada, Langara College started in 1965 as part of Vancouver Community College and in 1970, it opened its West 49th Avenue campus. On April 1, 1994, Langara College was established as an independent public college under the Provincial College and Institute Act. The College is also known as house of teachings, a name given to us by the Musqueam First Nation, on whose unceded traditional territory we are located. Today, Langara is one of BC's leading undergraduate institutions providing University Studies, Career Studies, and Continuing Studies programs and courses to more than 21,000 students annually.

Join Our Team Langara offers a team-based, collaborative, and collegial work environment with opportunities for continued professional development.

We are committed to creative a diverse and inclusive workplace and welcome applications from qualified candidates who will contribute to this diversity.