Assistant Registrar

University of Niagara Falls Canada; Niagara Falls; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

3 weeks vacation

Extensive PTO incl. birthday leave

Paid volunteer days

Job summary

University of Niagara Falls Canada seeks an Assistant Registrar - Academic Operations, Student Affairs, and Curriculum to lead Admissions, Pathways and Transfer Credit, Scheduling and Curriculum, and Student Affairs. You will provide day-to-day leadership, set service standards, ensure timely, accurate, student-centered operations, and ensure compliance with policies.

A strong background in registrarial practice and collaboration with academic leaders is required.

Qualifications

• Bachelor-level or higher education administration experience is required.
• Minimum five years of progressive leadership in a post-secondary registrar or enrolment services environment.
• Experience supervising or leading teams is required.
• Experience with transfer credit/pathway evaluation, scheduling/curriculum administration, or academic appeals is preferred.
• Experience interpreting and applying institutional policy is preferred.
• Experience handling confidential student information and SIS is required.

Responsibilities

• Provide leadership, supervision, and performance management across Admissions, Pathways and Transfer Credit, Scheduling, and Student Affairs.
• Set priorities, service standards, and performance expectations for each function with clear accountability.
• Escalate complex cases to the University Registrar and make informed decisions.
• Drive continuous improvement using service metrics, case trends, and stakeholder feedback.
• Represent the portfolio on committees and collaborate with academic and administrative leaders.
• Oversee admissions decisions, transfer-credit decisions, and international credential evaluation.

Skills

Analytical skills

Communication skills

Leadership

Decision making

Education

Undergraduate degree in Higher Education Administration

Master's degree (asset)

Tools

Microsoft Office

Ellucian Colleague

Banner

PeopleSoft

Workday

Salesforce

Slate

Job description

Academic Operations, Student Affairs, and Curriculum

Job Title: Assistant Registrar - Academic Operations, Student Affairs, and Curriculum

Location: Niagara Falls, ON

Reports To: University Registrar

Reporting to the University Registrar, the Assistant Registrar leads four core functions within the Office of the Registrar: Admissions, Pathways and Transfer Credit, Scheduling and Curriculum, and Student Affairs. The Assistant Registrar provides operational leadership, establishes service standards, and is accountable for the quality of these portfolios, ensuring the work of the teams within them is accurate, timely, student-centered, and compliant with institutional and legislative requirements.

The position provides day-to-day leadership to the team members who manage these functions, setting priorities and standards, resolving escalated or precedent-setting issues, and driving continuous improvement. Within their assigned portfolio, the Assistant Registrar also interprets and implements registrarial policy and recommends updates as needed, working closely with the University Registrar and other key institutional stakeholders as required, on broader policy direction. The Assistant Registrar also contributes operational insight and recommendations towards institutional planning.

Leadership and Service Delivery

• Provide leadership, supervision, and performance management across Admissions, Pathways and Transfer Credit, Scheduling, and Student Affairs.
• Set priorities, service standards, and performance expectations for each function, with clear accountabilities to achieved required results.
• Serve as the point of escalation for complex, sensitive, or precedent-setting cases; make decisions within delegated authority and refer high-risk matters to the University Registrar.
• Drive quality assurance and continuous improvement across all four functions, using service metrics, case trends, and stakeholder feedback to identify and act on gaps.
• Represent their portfolio on committees, working groups, and in discussions with academic and administrative leaders.

Admissions Administration, Advisement, and Adjudication

• Oversee the accuracy, quality, and timeliness of admissions, pathway, and transfer-credit decisions across onshore and offshore teams.
• Serve as the institutional escalation point for complex or non-standard admissions and transfer-credit decisions, and for questions on international credential evaluation and equivalency.
• Implement and monitor service standards for offer turnaround and applicant/agent communication, and monitor performance against enrolment targets and pipeline volumes.
• Ensure teams are trained and equipped to apply consistent evaluation standards for domestic and international education assessment requirements.

Academic Scheduling and Curriculum Management

• Oversee the delivery of accurate, timely academic schedules and course/program curricular-change processing across all campuses and terms.
• Serve as the escalation point for complex timetabling, room-allocation, and curricular workflow issues, and for policy interpretation questions raised by academic departments.
• Implement and monitor service standards and quality checks for schedule accuracy, data integrity between the student information system and scheduling/curriculum platforms, and curricular-proposal turnaround.
• Represent the Office of the Registrar on curriculum governance bodies and coordinate with Academic Affairs, Facilities, and IT on scheduling-related needs.

Student Affairs: Academic Integrity and Appeals Administration

• Oversee the administration of academic and non-academic integrity cases and student appeals, ensuring procedural fairness, confidentiality, and adherence to established timelines.
• Serve as the escalation and decision point for complex or sensitive cases, reviewing and approving case outcomes within delegated authority.
• Implement and monitor service standards for case intake, documentation, and hearing coordination, and ensure accurate case records and reporting.
• Support training for staff, faculty, and students on integrity and appeals procedures.

Policy Interpretation and Implementation

• Interpret and apply registrarial policies and academic regulations within Admissions, Pathways/Transfer Credit, Scheduling/Curriculum, and Student Affairs, escalating ambiguous or precedent-setting questions to the University Registrar.
• Recommend updates to policies and procedures within the portfolio based on operational experience, case trends, and emerging risk, and support their implementation once approved.
• Ensure day-to-day practices in the portfolio comply with privacy, records-retention, and procedural-fairness requirements.

Reporting and Continuous Improvement

• Monitor key performance indicators across the portfolio (e.g., offer turnaround, schedule accuracy, case timelines) and report on trends and risks to the University Registrar.
• Recommend service, process, staffing, or system improvements based on data and stakeholder feedback.
• Support budget planning and resource allocation for the portfolio, as delegated.
• Perform other related duties as assigned.

Position Requirements Education And Experience

• Undergraduate degree in Higher Education Administration, Business Administration, Education, or a related field; master's degree an asset.
• Minimum five (5) years of progressive leadership experience in a post-secondary Registrar's Office, Enrolment Services, Admissions, or related area.
• Experience supervising or leading teams is required.
• Experience with transfer credit/pathway evaluation, scheduling/curriculum administration, or academic appeals is preferred.
• Experience interpreting and applying institutional policy is preferred.
• Experience with confidential student information and student information systems is required.
• An equivalent combination of education and experience may be considered.

Competencies

• Working knowledge of admissions, pathway/transfer-credit evaluation, academic scheduling/curriculum processes, and student appeals/academic integrity administration.
• Ability to interpret and apply institutional policy and academic regulations consistently and elevate exceptions appropriately.
• Sound judgment managing sensitive or escalated student cases with discretion, empathy, and procedural fairness.
• Demonstrated ability to lead, coach, and hold teams accountable in a fast-paced, service oriented environment.
• Strong analytical and decision-making skills, with the ability to use data to drive service and process improvements.
• Excellent written and verbal communication skills for reports, recommendations, and stakeholder-facing materials.
• Commitment to equity, accessibility, and a high-quality student experience.
• Advanced proficiency with Microsoft Office; experience with Ellucian Colleague preferred
• (Banner, PeopleSoft, Workday, Salesforce, or Slate an asset).

What We Offer

• Competitive base salary
• 3 weeks of vacation
• Extensive paid time off, including annual birthday leave
• 2 paid volunteer days to support your community
• Extended Health and Dental coverage, Emergency Medical Travel assistance
• Employee Family Assistance Program (EFAP)
• A generous annual Wellness Spending Account (WSA) And more!

Use of AI Disclosure

University of Niagara Falls Canada (UNF), UNF is committed to a fair and transparent recruitment process. While AI tools assist us in identifying and communicating with candidates, applications are reviewed by our dedicated Talent Acquisition team to ensure a thorough evaluation of all candidates.

Equity, Diversity, Inclusion and Accessibility at UNF

The University of Niagara Falls Canada (UNF) is committed to equity, diversity, inclusivity and accessibility within its community and invites applications from all qualified candidates. Racialized persons / persons of color, women, Indigenous People, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas are encouraged to apply. We are situated on the traditional territory of the Haudenosaunee, Hatiwendaronk and Anishinaabe peoples. We also acknowledge the many other First Nations, Métis, and Inuit peoples who call this region home. We commit to building relationships based on respect, reciprocity, and reconciliation as we work, learn, and gather on this land. Furthermore, we acknowledge that the Niagara region is situated on treaty land, and we stand with all Indigenous peoples, past and present, in promoting the wise stewardship of the lands on which we live.

All qualified candidates are encouraged to apply.

We will accommodate the needs of applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process. Please advise [e-mail] to ensure your accommodation or accessibility needs are supported. Information received relating to accommodation will be maintained confidentially.

We value diversity and strive to create an inclusive environment where all individuals have an equal opportunity to succeed. We comply with all relevant laws and regulations in Ontario and adhere to the highest standards of ethical hiring. We are committed to protecting your personal information and ensuring that all data collected during the recruitment process is handled with the highest level of confidentiality.

As part of the recruitment process, selected candidates will be required to successfully complete applicable background and/or credential verifications, or other role-related screenings, in accordance with organizational policy and applicable legislation.

We appreciate all applications received; however, only candidates selected for an interview will be contacted.