Assistant Operations Leader

Harry Rosen; Vancouver; On-site; CAD 68,000 - 75,000; Full time

Job summary

A leading menswear retailer in Vancouver is seeking an Assistant Operations Leader. This role is responsible for managing operational efficiency, enhancing customer service, and developing non-selling teams. The ideal candidate has 3-5 years of retail experience and a strong focus on customer loyalty. Competitive salary range is available, along with opportunities for bonuses and discounts.

Benefits

Competitive pay program

Monthly and annual Team bonuses

Industry discounts

Flexible benefits package

Pension and RRSP Programs

Supportive coaching

Diversity and Inclusion initiatives

Promotion and growth opportunities

Qualifications

• 3-5 years of retail experience in a client-facing role.
• Demonstrated ability to develop others with performance improvements.
• Experience in shipping, receiving, and inventory management.

Responsibilities

• Schedule and direct cross-functional teams to optimize performance.
• Model exceptional customer service standards.
• Ensure compliance with POS policies and procedures.

Skills

Retail experience

Customer service orientation

Communication skills

Problem Management

Process Improvement

Job description

Your Style Your Career

Its fun to work in a company where people truly BELIEVE in what theyre doing!

We're committed to bringing passion and customer focus to the business.

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

We are looking for an Assistant Operations Leader to join our Store this role youll be responsible for :

Operational Efficiency (Service Desk & Logistics / Shipping / Receiving Support)

• Schedule and direct cross functional teams and operations based on business needs to optimize performance.
• Promote cross-training for non-selling roles to enhance operational flexibility.
• Design schedules to maximize productivity and control costs.
• Ensure compliance with POS policies and procedures through training and regular communication.
• Maintain cost efficiency by ensuring POS and inventory accuracy.
• Analyze and address transaction errors from LP audits in collaboration with store leadership.
• Provide process improvement feedback to operations leadership.
• Oversee accurate and timely store payroll processing.
• Manage non-selling expenses (business cards packaging etc.).
• Sales Support and Customer Service
• Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture towards the achievement of clientele and NPS goals.
• Serve as a primary point of contact for escalated customer issues ensuring professional resolutions and escalating appropriately to leadership.

Leadership

• Develop non-selling teams to achieve operational excellence.
• Focus on hiring onboarding and retaining talent.
• Set clear job expectations and performance metrics for team members.
• Provide ongoing coaching and one-on-one meetings and conduct regular Assessments (Spring & Fall).
• Drive a high-performing team through SMART goals and accountability.
• Achieve strong employee engagement and continuously improve NPS metrics.
• Lead by demonstrating company Core Values.

Operational Support

• Coordinate inventory planning and execution.
• Oversee timely markdowns and restyles.
• Ensure completion of BOPIS (Buy Online Pickup In-Store) admin tasks.
• Manage eCommerce and IST order picking processes.
• Ensure service desk associates meet customer service standards and support clientele and NPS goals (obtain and log client information are well versed in Club Harry etc.).
• Collaborate on JRNI scheduling execution.

Deferred Sales and Program Administration

• Train store leadership on monitoring and managing deferred sales.
• Ensure timely communication and processing of expired deferred sales.
• Oversee hold processing and compliance at POS.
• Manage employee packages and associate purchases.

Inventory Management

• Monitor inventory levels and assist in corrections.
• Conduct audits and manage shrinkage control.
• Oversee receiving of merchandise from vendors and other stores.
• Ensure timely reconciliation of shipping documents and orders.
• Complete all necessary paperwork including RTVs and recalls.
• Oversee store merchandising activities.

Order Fulfillment and Receiving

• Oversee special orders and made-to-measure goods.
• Manage rebalance and recall requests.
• Maintain accurate in-transit documentation.
• Organize and oversee logistics department activities.
• Monitor RTVs and MTM refusals.

Store Protection and Security

• Provide protection of assets through compliance with all Policies and Procedures within Logistics group.
• Follow established Health and Safety guidelines.
• Achieve successful scores with Logistics Audit and Packaging Standards Audit.

Successful candidates will require :

• 3-5 years of retail experience in a client facing role with leadership capacity in managing a store / department
• A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
• D emonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
• Strong communication skills and a keen understanding of policies and procedures individually and through ones team
• A strong service orientation a demonstrated desire to wow our customers!
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage acknowledge and assist a long line of customers waiting for service
• Experience in shipping receiving merchandising order fulfillment and inventory management in a retail environment is preferred

What are the perks of the job

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

BC ONLY

• Compensation will be based on skills and experiences with a starting range of $68000 - $75000 annually plus bonuses and incentives.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons employees and clients alike as we believe in equal opportunity and fostering a diverse and inclusive the spirit of this philosophy we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process please contact us at with details.

Key Skills

• Problem Management
• ISO 9001
• Process Improvement
• Warehouse Experience
• Business Management
• Project Leadership
• IT Service Management
• Project Management
• Strategic Planning
• DoD Experience
• Clamp Truck
• Leadership Experience

Employment Type: Full-Time

Experience: years

Vacancy: 1

Yearly Salary: 68000 - 75000