Assistant Operation Support Manager

Polar Puffs & Cakes Pte Ltd; Alberta; On-site; CAD 50,000 - 65,000; Full time

Job summary

A retail company in Canada is seeking an Operations Manager to oversee daily operations and ensure optimal performance across retail outlets. Responsibilities include staff scheduling, inventory management, and collaboration with marketing teams. The ideal candidate should have a diploma in Business Administration or Retail Management and at least 2 years of assistant managerial experience in retail. Strong leadership and analytical skills are essential.

Qualifications

• Minimum of 2 years experience in retail operations in an assistant managerial role.
• Strong leadership and team management skills required.
• Ability to work in a fast-paced environment.

Responsibilities

• Plan and coordinate daily operations to ensure consistent performance.
• Optimize staff schedules for effective labor coverage.
• Monitor inventory levels to ensure product availability.
• Collaborate with cross-functional teams on stock levels and promotions.

Skills

Leadership

Team management

Problem-solving

Analytical skills

Organizational skills

Customer satisfaction focus

Education

Diploma in Business Administration or Retail Management

Tools

Inventory management systems

Retail software

Job description

Responsibilities

• Plan and coordinate daily operations’ needs to enable all Retail Outlets to have consistent performance and operational excellence.
• Tabulate and optimize staff schedules to ensure labour coverage and minimize costs.
• Monitor stock levels, inventory control, and replenishment to ensure product availability and minimize shrinkage.
• Monitor Outlet’s comply with SOP, including cleanliness, visual merchandising, and safety regulations.
• Collaborate with the Production team, Marketing team and cross-functioning departments to align stock levels with sales trends and promotional activities.
• Participate and support marketing campaigns, operational activities, set up of new stores, etc.
• Prepare postmortem report and analysis for each festival and campaign.
• Collect and analyze sales data and market trends to identify opportunities for improvement.
• Deep dive sales, product trending and other performance data report, interpret and draw conclusions and insights. Prepare recommendations and present to next level for approval.
• Monitorperformance goals and conduct regular performance evaluations for Retail teams.
• Monitor Outlet’s performance metrics, including sales, customer satisfaction, and operational costs.
• Oversee inventory audits and address discrepancies.
• Provide regular reports on store performance, challenges, and opportunities to senior management.
• Attend and write minutes of meeting when needed.
• Perform any other duties as assigned.

Qualifications

• Min Diploma in Business Administration, Retail Management, or other related field.
• Proven experience in retail operations, with a minimum of 2 years in an assistant managerial role.
• Able to work in the Food and Beverage industry
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in inventory management systems and retail software.
• Strong analytical skills with the ability to interpret sales and financial data.
• Exceptional communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.