Assistant Night Manager (Full Time)

AccorHotel; Edmonton; On-site; CAD 41,000 - 63,000; Full time

Job summary

A leading hospitality group in Edmonton seeks an Assistant Night Manager. You will oversee nightly operations in the absence of the Night Manager, ensuring guest service excellence. The ideal candidate has supervisory experience in Front Office operations and a strong orientation to guest service. This full-time position offers a comprehensive benefits package and growth opportunities.

Benefits

Comprehensive benefits package (Medical, Vision & Dental)

Defined Contribution Pension Plan with employer matching

Employee travel program with discounts

Comprehensive wellness platform

Learning programs through our Academies

Qualifications

• Minimum 2 years previous supervisory experience in Front Office operations.
• Proven ability to guide and coach team members.
• Strong guest service orientation and training skills background.

Responsibilities

• Oversee night audit operations and manage the hotel in the Night Manager’s absence.
• Ensure compliance with Front Office policies and complete nightly end-of-day reports.
• Handle guest requests and complaints effectively.

Skills

Supervisory experience in Front Office operations

Ability to guide and coach

Guest service orientation

Communication skills

Education

Degree or Diploma in Hospitality Management

Tools

Property Management System (Micros-Fidelio)

Microsoft Office suite

Job description

Assistant Night Manager (Full Time)

Reporting to the Night Manager, the Assistant Night Manager is responsible for assisting the Night Manager with nightly tasks and, in their absence, ensuring we provide the highest level of guest service and that standards are maintained during the overnight period. The Assistant Night Manager will be responsible for the entire hotel and act on behalf of the General Manager during this time frame in the absence of the Night Manager.

What you will be doing

• Oversee night audit operations and manage the hotel in the Night Manager’s absence.
• Provide excellent guest service and assist with Front Desk tasks including check-in and checkout.
• Ensure compliance with Front Office policies and complete nightly end-of-day reports balancing accounts accurately.
• Support and motivate the night team including performance evaluations and crisis management when necessary.
• Ensure a safe work environment following health, safety and emergency procedures.
• Handle guest requests, complaints and interdepartmental communication effectively while completing administrative tasks as directed.
• Other duties as assigned.

Qualifications

Your experience and skills include:

• Minimum 2 years previous supervisory experience in Front Office operations
• Experience as Assistant Night Manager beneficial
• Proven ability to guide and coach team members
• Operational knowledge and proficiency in Property Management System (Micros-Fidelio) and Microsoft Office suite (Word, Excel, PowerPoint)
• Excellent leadership, written/verbal communication and interpersonal skills
• Superior leadership and coaching skills with a proven track record of developing and motivating career-minded professionals
• Strong guest service orientation and training skills background
• Able to balance a variety of conflicting priorities while considering all aspects of the job (Financial, Operational, Human Resources)
• Working knowledge of a third language and its application in the hotel and hospitality operation is an asset
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

What is in it for you

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits; mental health support (up to $5,000/year) for full-time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Opportunity to contribute through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities

Salary Range: $41,500 - $62,200 CAD Gross Annually

Remote Work: No

Employment Type: Full-time

Key Skills

Ab initio, Administration and Accounting, Android, Bid Management, Inventory Management, Embedded C

Experience: years

Vacancy: 1