Assistant Manager - West 4th

internaljobsatlush; Vancouver; On-site; CAD 48,000 - 62,000; Full time

Benefits offered by this job

Fun store atmosphere

50% employee discount

Growth from within

Unconventional retail structure

Job summary

Lush North America is seeking a Manager in Training to support the Store Manager in all business areas, ensuring a strong customer experience and smooth operations.

You will lead with Lush's leadership practices, help drive sales, coach staff, and promote ethical buying, skincare passion, and brand values. This role offers growth within a vibrant, advocacy-driven retail environment across Canada and the US.

Qualifications

• 1–3 years of retail management or supervisory experience
• Excellent listening and communication skills
• Strong analytical, critical thinking and troubleshooting abilities
• Excellent organization and time management
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours including holidays, evenings and weekends

Responsibilities

• Sales & Customer Experience: collaborate with the team to exceed daily sales goals and create an inclusive customer experience.
• Building the Brand: educate customers and staff on brand values and communicate stance on ethical practices.
• Product Passion: deepen product knowledge and make informed recommendations.
• Driving Sales: analyze metrics and adapt behaviors to drive profitable results.
• Team Leadership: lead, support, remove obstacles and motivate the team to meet goals.
• Grow Talent: develop staff through coaching and feedback.
• Be Real & Live with Purpose: engage the team, align with brand values.
• Recruitment and Selection: assist staffing, networking, hiring and succession.
• Staff Development: plan activities to improve engagement and performance.
• Operational Excellence: ensure store standards, inventory, visuals, and scheduling.

Skills

Retail management

Listening

Communication

Analytical thinking

Time management

Organization

Customer service

Supervisory

Sales

Skincare knowledge

Ethical business

Job description

Position

Manager in Training

Hours

40 Weekly

Deadline to apply

Sunday, October 11th, 2026

About the Company

Ever wondered what it's like behind the bubbles? #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.

We Offer

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Manager in Training

As Manager in Training, you bring Lush's Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The MIT supports the Store Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the MIT will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities

Sales & Customer Experience:

Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.

Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.

Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need

Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals

Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.

Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required

Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values

Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.

Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. - Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.

Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.

Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications

Required

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred

• Experience with consultation-based customer service models
• Ability to d