Assistant Manager- Social Enterprise

Lakeland HR Solutions; City of Cold Lake; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support organization in Cold Lake is seeking an enthusiastic Assistant Manager to oversee store operations and support the team. You will manage inventory and contribute to online auctions while ensuring a welcoming environment. The ideal candidate has retail experience, excellent communication skills, and a high school diploma. Join us to make a meaningful impact in our community.

Qualifications

• Minimum of 1 year’s work experience in the retail industry.
• Class 5 Operator's License with acceptable abstract.
• Clear Criminal Record Check required.

Responsibilities

• Support sales associates with daily tasks and customer service.
• Screen, sort, and handle donations per guidelines.
• Prepare and verify daily bank deposits and cash floats.
• Assist with planning and promoting online auctions.

Skills

Customer service skills

Excellent communication skills

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Stepping Stones Crisis Society is looking for an enthusiastic and experienced full-time Assistant Manager to join their Social Enterprise team at their two retail locations in Cold Lake: Ella’s Closet and Orbiting Trends team!

Stepping Stones Crisis Society is dedicated to supporting individuals and families affected by domestic violence and crisis situations. Their mission is to provide a safe and nurturing environment where those in need can find refuge, support, and resources to rebuild their lives. They offer a range of services, including emergency shelter, counselling, education, and advocacy, all aimed at empowering clients to overcome their challenges and achieve long-term stability and safety.

The Assistant Manager supports the Social Enterprise Manager with the daily operation and management of employees, volunteers, inventory and business operations to contribute to the ongoing success of fundraising efforts, meeting clients’ needs and team retention.

Key Responsibilities

1. Store Operations & Team Leadership

• Implement and follow approved procedures for opening/closing, security, and cash handling
• Support sales associates with daily tasks, customer service, and merchandise management
• Maintain a clean, safe, and welcoming retail environment
• Model professional behavior and uphold high standards of conduct
• Assist in recruiting, training, and scheduling staff and volunteers
• Communicate inventory needs to the Social Enterprise Manager
• Report operational, maintenance, and health/safety issues promptly

2. Inventory & Donation Management

• Screen, sort, and handle donations per acceptable guidelines and health and safety standards
• Report large or special donations for recognition and pricing
• Enforce resale policies for recalled or prohibited items
• Ensure proper disposal of unsellable goods following environmental regulations
• Accurately categorize and price
• Comply with Alberta Recycling Management Authority regulations
• Train staff on safe handling of potentially hazardous items
• Coordinate with agencies for hazardous waste removal or large-scale diversion

3. Cash & Financial Duties

• Track and report cash discrepancies
• Prepare and verify daily bank deposits and cash floats
• Ensure staff purchases follow policy and manager approval

4. Online Auctions & E-Commerce

• Assist with planning, posting, and promoting online auctions
• Photograph, describe, and list items on auction platforms
• Package and prepare sold items for delivery or pickup
• Track sales and report results to management

Qualifications

• Minimum of 1 year’s work experience in the retail industry
• High school diploma or equivalent required
• Class 5 Operator's License with acceptable abstract
• Clear Criminal Record Check
• Excellent interpersonal and communication skills
• Highly organized, flexible, independent, culturally sensitive and detail oriented with the ability to multitask
• Able to effectively communicate both verbally and in writing
• Strong customer service and troubleshooting skills
• Able to plan and organize work effectively and ensure its completion