Assistant Manager, Shelter

Kaizen Lab Inc.; Vancouver; On-site; CAD 81,000 - 83,000; Full time

Benefits offered by this job

Annual salary progression

Employer-paid health benefits (medical

Life insurance

Paid vacation

Paid sick days

Job summary

FIRST UNITED is a charitable organization serving Vancouver's Downtown Eastside. The Assistant Manager, Shelter oversees the shelter program, supervising staff and ensuring safe service delivery.

The role works closely with program, kitchen, operations, and office staff to ensure safety, efficiency, and integration of services. Based at 467 Alexander Street, Vancouver BC, this onsite position reports to the Shelter Manager and supports case planners in providing services to residents, with an

Qualifications

• Post secondary education, degree or diploma in a relevant field and 3 years’ non-profit experience or an equivalent combination.
• Experience in a unionized work environment and with a collective agreement.
• Ability to maintain a calm, welcoming, empathetic, and professional demeanor with vulnerable and/or marginalized individuals.
• NVCI and First Aid/CPR certifications are required.

Responsibilities

• Supervise the multi-shift shelter services team and assign tasks per policies.
• Ensure compliance with FIRST UNITED policies and BC Housing contract.
• Oversee performance, development, and recruitment of shelter staff.
• Collaborate with case planners to provide shelter residents with gateway services.
• Maintain safety and cleanliness of the shelter and assist with safety plans.

Skills

Empathy

Calm demeanor

Deescalation

NVCI and First Aid/CPR

Education

Post secondary education, degree or diploma in a relevant field

Job description

FIRST UNITED is a registered charity that has been serving Vancouver's Downtown Eastside community for 140 years. We offer responsive, low-barrier services to individuals who are low-income, under-housed or homeless. We provide essential services to meet the daily needs of community members and engage in systems change work to reduce homelessness and break cycles of poverty. If you're looking for purpose-filled work and want to make a difference in the community, this might be the opportunity for you.

Each job within the FIRST UNITED CHURCH Community Ministry Society should promote the accomplishment of our vision, mission, and values.

WHAT WE OFFER

• Annual salary progression for all staff
• Comprehensive and 100% employer-paid health benefits including extended health and dental plan for regular staff, spouses and dependents
• Life insurance, Long-term Disability, and AD&D benefits
• 15 days of paid annual vacation
• 13 statutory paid days off every year and 12 days of paid sick leave

GENERAL DESCRIPTION

The Assistant Manager, Shelter aids in oversight of the shelter program at FIRST UNITED. Under the direction of the Shelter Manager, the Assistant Manager manages all staff employed in the shelter, assists with management and support of community members in the building and on the floor, and works closely with others in management and senior management roles to ensure financial viability and operational efficiency. The Assistant Manager works in close cooperation with the program, kitchen, operations, and office staff to ensure overall safety in the building, and the smooth integration of services and programs across the ministry. This is an onsite position at 467 Alexander Street, Vancouver BC.

SPECIFIC DUTIES & RESPONSIBILITIES

• Under the direction of the Shelter Manager, is responsible for the day-to-day supervision of the multi-shift shelter services team. Assigns tasks and holds staff accountable for tasks based on the job description and established policies and procedures.
• Ensures compliance with policies and procedures for the Shelter Team and the Shelter Program which align with FIRST UNITED values, and our BC Housing contract.
• Under direction of the Shelter Manager, manages the performance of the Shelter Team including progressive discipline, coaching and performance reviews. Participates in recruitment, hiring, training and orientation of staff to maintain a full roster of full-time, part-time, and casual Shelter Resource Workers, Case Workers, and Shift Supervisors.
• Works with the Shelter Case Planners, and Shift Supervisors to provide case management and gateway services for shelter residences. Collaborates on decisions with regard to termination of shelter services for shelter residents.
• May make changes to the weekly staffing schedules, timesheets, leave requests and associated administrative duties regarding shelter staff.
• Ensures the overall safety of the shelter program and assists Case Planners with development of safety plans and referrals.
• Along with Shelter Manager, meets regularly with shelter resource workers, shift supervisors and case planners.
• Reviews HIFIS documentation and shift reports to ensure accuracy and completion as directed by the Shelter Manager.
• Provides crisis intervention and one-to-one support to community members as needed.
• Provides information, referrals, and support to community members about services available at First United and in the wider community.
• Ensures the overall cleanliness of the shelter is maintained and participates as needed.
• Contributes to the overall safety of the shelter program. Develops and provides input to the development of safety plans and decisions regarding denial or restriction of service due to violent, abusive, or inappropriate conduct.
• Other relevant duties as required.

QUALIFICATIONS

• Post secondary education, degree or diploma in a relevant field plus 3 years’ experience in a non-profit related environment e.g., emergency shelter, group home, recovery house OR a equivalency of relevant education, management, and work experience combined.
• Experience in a unionized work environment and experience working with a collective agreement is required.
• Ability to maintain a calm, welcoming, empathetic, and professional demeanor with vulnerable and/or marginalized individuals.
• NVCI and First Aid/CPR

SCOPE OF RESPONSIBILITY

Supervisory Responsibility

Shift Supervisors, Shelter Resource Workers, Janitorial Staff

Latitude

Reports to the Shelter Manager, working closely to ensure adequate coverage of management duties on a weekly basis, and to ensure a cohesive and trusting team culture.

INTERNAL/EXTERNAL RELATIONSHIPS

Regular communication is maintained with all levels of management and staff while completing work. Key relationships include:

• Regular communication is maintained with all levels of management, staff, shelter residents, and community members.
• Communication is also maintained with management and co-workers as work is assigned and completed, and information is exchanged on an ongoing basis.

JOB CLASSIFICATION & WAGES

Exempt Wage Grid Level 7: $80,963.61-$83,109.14 annuallyand will commensurate with experience, with new joiners starting at the min to midpoint level.

WHAT TO EXPECT

1. Candidates should submit resume, cover letter and respond to 3 written questions.
2. Candidates matching closely with the position's needs will be contacted for a phone interview.
3. Candidates advancing to the next stage can expect 1 phone screen, in person interview with manager and a final interview with hiring committee.
4. All positions at First United require a criminal record check clearance.
5. 2 references from previous supervisory manager will be requested at the offer stage.