Assistant Manager/Senior Executive, Office of Patient Experience

National Dental Centre Singapore; Outram; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Canada is looking for an Assistant Manager/Senior Executive to enhance patient experience through service improvement initiatives and manage the patient feedback process. The ideal candidate has a Bachelor’s degree in relevant fields, strong project management skills, and experience in healthcare. Proficiency in Microsoft Office and data analysis software is advantageous. This role requires effective communication and the ability to work independently in a collaborative environment.

Qualifications

• Bachelor’s degree in relevant fields.
• Experience in healthcare will be advantageous.
• Good project management skills and ability to work independently.

Responsibilities

• Plan and manage service improvement initiatives.
• Manage end-to-end patient feedback process.
• Synthesize patient experience data into reports.

Skills

Project management

Communication skills

Data analysis

Microsoft Office proficiency

Education

Bachelor’s degree in arts & social science, communications, business administration

Tools

Statistical and data analytic software

Job description

Assistant Manager/Senior Executive, Office of Patient Experience

Plan and manage the execution of service improvement initiatives to improve patient experience and raise the service image of NDCS

Manage the end-to-end patient feedback process, from registering the feedback on CRM, to investigation, drafting the reply and closure of feedback

Management of patient experience data, including generation of quantitative and qualitative reports. Synthesize data and highlight key insights and trends to stakeholders for service improvement.

Assist with all other patient experience initiatives, e.g. patient support group, volunteer management, training, roadshows, patient experience collaterals, focus group discussion, and SPAN@NDCS.

Requirements:

Bachelor’s degree in arts & social science, communications, business administration,

Experience in Healthcare industry will be advantageous

Proficient in Microsoft Office

Knowledge in the use of statistical and data analytic software will be an advantage

Possess good project management skills

Proactive and adaptable to change

Good communication and writing skills

Ability to work independently in a collaborative manner with diverse range of stakeholders.

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