assistant manager - retail

TELACC COMMUNICATION LTD.; Victoria; On-site; CAD 40,000 - 60,000; Full time

Job summary

A retail service establishment in Victoria is seeking an experienced Operations Manager to oversee daily operations and manage staff. The ideal candidate will have a background in retail, a secondary school graduation certificate, and at least 2 years of experience. Responsibilities include direct management of operations, market assessment, and staff supervision. This position offers a dynamic work environment with a focus on customer service and team leadership.

Benefits

Gratuities

Team building opportunities

Parking available

Qualifications

• Minimum of 2 years of experience in a related field.
• Experience managing staff and daily operations.
• Ability to analyze market trends.

Responsibilities

• Direct and control daily operations.
• Manage staff and assign duties.
• Develop and implement marketing strategies.
• Evaluate daily operations and resolve issues.

Skills

Leadership

Market Research

Customer Service

Staff Management

Problem Solving

Education

Secondary (high) school graduation certificate

Tools

Point of sale system

Inventory control software

Computerized bookkeeping system

Spreadsheet

Job description

Work Term: Permanent

Work Language: English

Hours: 30 to 35 hours per week

Education: Secondary (high) school graduation certificate

Experience: 2 years to less than 3 years

Work setting

• Retail service establishment
• Various locations
• Electronic products store
• Retail business

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Conduct performance reviews
• Supervise office and volunteer staff

Supervision

5-10 people

Computer and technology knowledge

• Point of sale system
• Inventory control software
• Computerized bookkeeping system
• Spreadsheet

Specialization or experience

• Specialized environmental skills and knowledge

Area of specialization

• Electronic

Security and safety

• Bondable
• Medical exam

Transportation / travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Collaborative
• Creativity
• Goal-oriented
• Hardworking
• Positive attitude
• Client focus
• Efficient interpersonal skills
• Team player
• Ability to multitask

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?

Green job

Involves duties and responsibilities that lead to positive environmental outcomes

Financial benefits

• As per collective agreement
• Gratuities

Other benefits

• Team building opportunities
• Parking available

Support for persons with disabilities

• Offers mentorship, coaching and/or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Offers on‑job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Facilitates access to Elders who can offer support and guidance to Indigenous workers

Support for mature workers

• Offers mentorship, coaching and/or networking opportunities for mature workers

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross‑cultural training to create a welcoming work environment for members of visible minorities