assistant manager - retail

Dose Coffee Company Inc; Revelstoke; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in the coffee sector is seeking a dynamic Assistant FOH Manager to lead their front-of-house team. This role is essential for ensuring exceptional customer service and smooth daily operations. You'll inspire your team, manage tasks, and maintain high standards of cleanliness and product quality. If you have a passion for coffee and a knack for leadership, this is an exciting opportunity to make a significant impact in a vibrant work environment. Join a company that values teamwork and customer satisfaction, and help shape the guest experience every day!

Benefits

Tips

Flexible Scheduling

Employee Discounts

Qualifications

• Proven experience in a leadership role within the food service industry.
• Strong ability to manage and motivate a team to deliver excellent service.

Responsibilities

• Lead the FOH team to ensure outstanding guest experiences and product quality.
• Manage daily operations, staff scheduling, and cash handling procedures.

Skills

Leadership

Customer Service

Team Management

Cash Handling

Training and Coaching

Attention to Detail

Education

High School Diploma

Experience in Food Service

Job description

Title: Assistant FOH Manager

Posted on: April 21, 2025

Employer: Dose Coffee Company Inc

Job Details

We are on the lookout for an experienced leader to join our team at Dose Coffee as Assistant FOH Manager. In this role, you'll report directly to the FOH Manager and be responsible for overseeing the daily operations and providing leadership to the team. The role is crucial in maintaining a smooth and efficient workflow, ensuring exceptional customer service, and meeting business goals.

Role Responsibilities

1. Lead and inspire the FOH team to deliver outstanding guest experiences while maintaining product quality and brand integrity.
2. Assign tasks, provide guidance, and hold staff accountable to their roles and responsibilities.
3. Foster a positive work environment that encourages teamwork, productivity, and engagement.
4. Assist in training new staff members and provide ongoing coaching to help team members improve their skills and performance.
5. Prioritize guest satisfaction by ensuring high-quality service, maintaining cleanliness and hygiene standards, and addressing any customer concerns promptly and professionally.
6. Encourage a customer-centric mindset among your team members.
7. Maintain a high level of attention to detail to ensure consistency and excellence in all aspects of operations.
8. Oversee cash handling procedures and complete end of day cash outs.
9. Manage labor on a daily basis which may include adjusting start and finish times to stay within the allocated FOH budget.
10. Maintain compliance with local health and safety regulations, food safety, and industry standards.
11. Ensure employees adhere to the policies and procedures set out in the Employee Handbook.
12. Provide feedback to the FOH Manager on opening, closing, and other FOH procedures.
13. Schedule and organize staff shifts, taking into account peak hours, business demands, and the allocated budget.
14. Monitor inventory levels and place orders for supplies.
15. Manage and disburse employee gratuities.

Job Types

Full-time, Permanent

Pay

$20.00 - $22.00 per hour

Expected Hours

30 - 40 hours per week

Additional Pay

Tips

Work Location

In person, Revelstoke, BC

Application Deadline

April 30, 2025

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