assistant manager - retail

Hinnawi Bros Bagel & Cafe; Montreal; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local café chain in Montreal is seeking a part-time Assistant Manager to oversee daily operations and lead a team. Responsibilities include staff recruitment, training, and ensuring customer satisfaction. Ideal candidates should have management experience in cafes or restaurants, outstanding communication skills, and a customer-service mindset. This role offers competitive pay and the opportunity to contribute to a thriving café environment.

Qualifications

• Proven management experience as a café/restaurant manager or barista.
• Experience with professional coffee machines.
• Hardworking and reliable.
• Available to work during opening hours, including weekends and holidays.
• Strong business acumen and solid management skills.

Responsibilities

• Manage day‑to‑day operations of the café.
• Recruit, train, and supervise café staff.
• Maintain accurate records of daily, weekly, and monthly revenues and expenses.
• Handle complaints about food quality and service.
• Develop strategies to retain and attract customers.

Skills

Management experience

Experience with coffee machines

Math skills

Communication skills

Customer-service orientation

Organizational abilities

Education

High school diploma or equivalent

Bachelor’s degree in business administration or related field

Job description

Assistant Manager - Retail

Hinnawi Bros Bagel & Cafe – Montréal, QC

Job Type: Part-time | Pay: $16.10–$20.00 per hour | Starts: ASAP

Responsibilities

• Manage day‑to‑day operations of the café.
• Recruit, train, and supervise café staff.
• Prepare weekly staff schedules and find suitable replacements for absences.
• Ensure proper employee clock‑in/out procedures.
• Train staff on drink preparation and use of coffee equipment.
• Coordinate with vendors and order supplies (e.g., takeaway cups, coffee, milk).
• Receive and verify delivered café supplies.
• Take inventory of supplies and restock as needed.
• Maintain accurate records of daily, weekly, and monthly revenues and expenses.
• Keep café expenses within budget and identify cost‑saving opportunities.
• Add new menu items based on seasonal trends and customer preferences (e.g., vegan coffee).
• Advise staff on resolving client issues and delivering excellent service.
• Ensure all café areas remain clean and tidy.
• Build friendly customer relationships to increase loyalty and reputation.
• Handle complaints about food quality and service.
• Suggest menu improvements based on customer feedback.
• Develop strategies to retain and attract customers.

Requirements & Skills

• Proven management experience as a café/restaurant manager or barista.
• Experience with professional coffee machines.
• Good math skills.
• Hardworking and reliable.
• Available to work during opening hours, including weekends and holidays.
• Excellent communication skills and ability to motivate a team.
• Customer‑service orientation.
• High school diploma or equivalent; bachelor’s degree in business administration or related field is a plus.
• Knowledge of food‑health and safety regulations.
• Strong business acumen and solid management skills.
• Excellent organizational and time‑management abilities.
• Exceptional customer‑service skills.

Benefits

Benefits and salary to be discussed.