Assistant Manager, Quebec student loans (Bilingual)

BMO; Montreal (administrative region); Hybrid; CAD 45,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group is hiring for a Lending Operations role focused on day-to-day loan administration and servicing. The position supports payments, transactions, and service requests within SLAs and involves collaboration with internal and external stakeholders to improve processes.

The role requires 3–5 years of relevant experience with a post-secondary degree, strong problem-solving and communication skills, and bilingual proficiency in French and English.

Qualifications

• 3–5 years of relevant experience and a post-secondary degree in related field or an equivalent combination of education and experience.
• In-depth knowledge of the business unit’s key products and services, processes and controls.
• Knowledge of the risk and regulatory requirements of the business.
• Prioritization skills – good.
• PC skills (MS Word, Excel, PowerPoint) – in-depth.
• Verbal & written communication skills – in-depth.
• Collaboration & team skills – in-depth.
• Analytical and problem solving skills – in-depth.

Responsibilities

• Provide day-to-day delivery of lending operations processes including loan administration and servicing.
• Support execution of payments, transactions, service requests and stakeholder inquiries within SLAs.
• Collaborate with stakeholders to promote efficient processes and reporting; build positive relationships.
• Respond to standard and non-standard inquiries from internal partners and external customers.
• Identify and resolve discrepancies; escalate non-routine issues as needed.
• Contribute to planning, testing and implementation of continuous improvement projects.
• Attend Montréal office twice per month and may call clients for complex cases or escalations.
• Maintain documentation and training tools; ensure accurate processing of service requests and transactions.

Skills

Communication skills

French & English

Prioritization

MS Office

Analytical skills

Collaboration

Problem solving

Education

Post-secondary degree

Tools

MS Word

Excel

PowerPoint

Job description

Application Deadline:

10/04/2026

Address:

VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO

Job Family Group:

Customer Shared Services

• Please note that this position requires attendance at the Montréal office twice per month.
• Please also note that this role may require making calls to clients when needed, particularly in the context of complex cases or escalations that require intervention or follow-up.

Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Lending operations includes specialized operations processes and activities for mortgages, consumer lending products, leasing and/or commercial lending products.

• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Monitors and tracks performance, and addresses any issues.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Executes work to deliver timely, accurate, and efficient service.
• Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager.
• Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.
• May function as a problem-solving resource for more junior staff.
• Provides input and analysis into and participates in the planning, testing and implementation of continuous improvement projects as required.
• Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
• Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
• Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met.
• Checks and reconciles information and documentation to ensure accuracy and completeness.
• Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
• Data enters, reviews and verifies loan information and documentation for processing and/or further handling.
• Manages documentation to ensure that records are maintained in a proper manner.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
• Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained.
• Supports the development of tools and delivery of training focused on delivering business results.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge and experience using relevant systems and technology – In-depth.
• Knowledge and understanding of the business unit’s key products and services, processes and controls – In-depth.
• Knowledge of the risk and regulatory requirements of the business – In-depth.
• Prioritization skills – Good.
• PC skills (MS Word, Excel, PowerPoint) – In-depth.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

Salary

$45,000.00 - $100,000.00

Pay Type

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.