Assistant Manager, Operations, 16th St.

Mark's Work Wearhouse Ltd.; Owen Sound; On-site; CAD 37,000 - 47,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement 

Performance incentives

Career growth opportunities and store/

Product discounts and well-being perks

Job summary

Mark's Work Wearhouse Ltd. is seeking a store leader to drive customer service, team coaching and timely order delivery for the B2B commercial function. You will oversee in-store eCommerce fulfillment and ensure operational compliance and inventory movement to the sales floor.

Ideal candidates have 3–5 years of retail leadership, strong communication and the energy to motivate teams while maintaining a positive, inclusive work environment.

Qualifications

• Coaching and developing department and store teams.
• Building and managing a daily/weekly plan for the department and store.
• Exceptional communication and organizational skills.
• 3-5 years retail experience required.
• High energy, enthusiasm, and a drive to succeed.

Responsibilities

• Provide leadership to the team; coach and follow up to ensure service model standards.
• Lead B2B Mark’s Commercial Business function including order entry and delivery.
• Offer omni-channel in-store eCommerce and fulfill online orders within service levels.
• Support inventory movement to salesfloor and ensure timely processing.

Skills

Coaching

Team leadership

Communication

Retail experience

Ecommerce

Job description

What you’ll do

• Customer Service Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support the customer experience through timely processing and movement of inventory to the salesfloor.
• Operations Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
• Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
• Assists in preparation and execution of annual inventories.
• Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
• Assumes responsibility for all operations of the store in the absence of the Store Manager.
• Training Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
• Creates and communicates execution of Daily Game Plan for operations activities.
• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
• Follows up with the team to complete required training within timeframes.
• Leadership Acts as a brand ambassador by promoting brands and culture.
• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations including progressive discipline where necessary.
• Follows the disciplinary process consistently and impartially.
• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What you’ll bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
• Proven ability to build and manage a daily, weekly plan for the department and store.
• Exceptional communication skills and organizational skills
• Superior training and mentoring skills 3-5 years retail experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

Benefits

In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives
• Other perks to support your well-being
• Career growth opportunities and product discounts

Salary

Our typical hiring range is between $37,200 and $46,500. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

Recruitment Process

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Company Culture

We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer.

Career Opportunities

We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so