Assistant Manager, Market Development

Socket.dev; Quebec; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Job summary

Desjardins in Quebec invites applications for a market development assistant manager to lead your department, align with the organization’s strategic priorities, and drive results for members and clients. You will manage the strategic and operational aspects of a team dedicated to selling financial products and services in a defined business line.

As coach and mentor, you will develop talent, monitor performance, and promote a high‑quality member/client experience.

Qualifications

• Bachelor's degree in a related field.
• A minimum of four years of relevant experience.
• Please note that other combinations of qualifications and relevant experience may be considered.
• Knowledge of French is required.

Responsibilities

• Support your immediate supervisor by helping to develop business strategies in line with Desjardins’s priorities.
• Ensure the quality of services and member/client relationships and manage the experience.
• Implement and monitor the action plan to achieve target results.
• Lead, coach and motivate the team to develop skills, boost engagement and empower employees.
• Develop a competitive, profitable service offer and promote the Desjardins brand.
• Ensure efficiency and continuous improvement of processes and profitability.

Skills

Leadership

Strategic planning

People management

Customer focus

French language

Education

Bachelor's degree

Job description

As a market development assistant manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of members and clients. You are responsible for the strategic and operational management of a team dedicated to selling financial products and services in a specific business line. You build and maintain long‑term business relationships with members and clients in your line of business. You draw up and monitor a business plan that addresses priorities, challenges and objectives. You ensure sector performance, and sound and prudent risk management in accordance with standards. You follow up on results. You draw on your ability to make quality decisions and drive results to effectively manage employees and your department’s performance. You manage a team dedicated to members and clients. You oversee employees’ skills development and ensure high‑quality service. The ability to develop talent is therefore essential. You serve as coach for your team members and provide advisory services and specific recommendations that take the needs of members and clients into account. The complex work associated with your unit requires extensive knowledge of the organization and your line of business. More specifically, you will be required to:

• Support your immediate supervisor by helping to develop business strategies in line with Desjardins’s strategic priorities and the unit’s challenges.
• Ensure the quality of services and business relationships, and manage the member/client experience.
• Implement and monitor the action plan to achieve target results.
• Put in place management and communication practices that promote talent acquisition and management, team synergy and change management, in keeping with Desjardins’s values. Lead, coach and motivate the team to develop skills, boost engagement and empower employees.
• Implement and develop a competitive, profitable service offer that incorporates partnerships with other components in order to provide an exceptional member/client experience.
• Ensure the efficiency and continuous improvement of processes, and boost profitability.
• Promote the Desjardins brand and strengthen the organization’s roots in the community.
• Uphold Desjardins’s cooperative values.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

• Bachelor's degree in a related field
• A minimum of four years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Work processes

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!