Assistant Manager - Lebeau

Belron Canada; Gatineau; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to support daily operations and drive sales excellence. This role emphasizes teamwork, customer satisfaction, and operational efficiency. You will play a key role in leading a motivated team, enhancing customer experiences, and ensuring compliance with company standards. Join a dynamic organization that values your contributions and offers a comprehensive benefits package starting from day one. If you are ready to make a difference in a supportive environment, this opportunity is perfect for you.

Benefits

Comprehensive Benefits Package

Pension Plan

Opportunities for Advancement

Skill Development Training

Flexible Work Schedules

Qualifications

• 3+ years of experience in sales, customer service, or management.
• Flexibility to work varied schedules and locations.

Responsibilities

• Support the Service Centre Manager in daily activities and achieving targets.
• Ensure exceptional customer service and compliance with company policies.

Skills

Sales Experience

Customer Service

Management Experience

Mechanical Aptitude

Team Leadership

Communication Skills

Problem-Solving Skills

Tools

MS Office

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax, we take this seriously, which is why we invest tirelessly in developing our people to realize their full potential.

We welcome applications from everyone and are firmly committed to diversity, equity, and inclusion in the workplace, taking pride in ensuring every member of our team feels empowered.

The Assistant Manager will support the Service Centre Manager in planning and executing the day-to-day activities. You will help achieve a productive and profitable operation while promoting a corporate image of excellence by pushing for results, building a strong team, and delivering excellent customer service.

Who you are:

• Assist Service Centre Manager in maximizing sales and profits by meeting and exceeding financial targets.
• Assist Service Centre Manager in establishing store objectives and implementing strategies to achieve them.
• Evaluate team results according to performance indicators (KPIs) to make recommendations.
• Make recommendations to improve operational processes.
• Ensure customer expectations are consistently exceeded.
• Help develop and maintain a strong trade and fleet customer base.
• Help recruit, train, and coach team members on an ongoing basis.
• Promote a safe and productive work environment where employees can achieve their professional and personal objectives.
• Provide technical support to Interlock and glass technicians.
• Ensure compliance with all insurance partners.
• Ensure full adherence to all company policies and procedures, including all safe work practices.
• Manage inventory levels to ensure product availability.
• Maintain a professional appearance, demeanor, and attitude at all times.
• Fulfill all responsibilities of Service Centre Manager in their absence.

This role is responsible for the following tasks:

• Minimum of three (3) years of experience in sales, customer service, and/or management.
• Flexibility to work varied schedules and work locations.
• Mechanical aptitude.
• Customer-focused and results-oriented.
• Team-oriented with the ability to lead and motivate.
• Exceptional communication and problem-solving skills.
• Proficient in MS Office applications.

Why Belron Canada will bring out your best:

• You will be able to see the results of your work and are given the opportunity to try new things.
• Forget unpredictable schedules and long hours. We have a life and know you have one too.
• Our comprehensive benefits and pension package starts on your first day of employment.
• We are a growing organization where opportunities for advancement, training, and skill development are always coming up.

We know job applications can be time-consuming, and your time is important to us. That is why no cover letter is required to be a part of a community where you can make a difference and bring out your best.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres, and 26 warehouses across 10 provinces and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!