assistant manager - food services

Scanway Catering; Halifax; On-site; CAD 40,000 - 55,000; Full time

Job summary

A catering service in Halifax is seeking an Operations Supervisor to manage daily operations, recruit staff, and ensure top-notch customer service. Candidates should have a college diploma and at least a year of experience in a similar role. The position requires excellent organizational skills and the ability to multitask in a fast-paced environment. This is a permanent position with responsibilities in setting up staff schedules and addressing client concerns.

Qualifications

• At least 1 year of experience in a similar role.
• Customer Service Excellence Certificate is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Evaluate daily operations and monitor labour costs.
• Plan and organize daily operations of the business.
• Recruit and supervise staff, set work schedules.
• Address customer complaints and provide excellent service.

Skills

Customer service skills

Organizational skills

Attention to detail

Interpersonal skills

Education

College diploma or certificate (1-2 years)

Job description

Work Term: Permanent

Work Language: English

Hours: 35 to 40 hours per week

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience: 1 year to less than 2 years

Work setting

• Rural area

Budgetary responsibility

• 0 - $100,000

Tasks

• Evaluate daily operations
• Monitor revenues to determine labour cost
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Cost products and services
• Organize and maintain inventory
• Negotiate arrangements with suppliers for food and other supplies
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 3-4 people

Certificates, licences, memberships, and courses

• Customer Service Excellence Certificate

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Organized
• Team player
• Ability to multitask

Support for newcomers and refugees

• Recruits newcomers and/or refugees displaced by conflict or natural disasters (e.g., Ukraine, Afghanistan)
• Supports newcomers and/or refugees with foreign credential recognition
• Does not require Canadian work experience

Support for youths

• Offers on-the-job training tailored to youth
• Provides awareness training to create a welcoming work environment for youth

Support for Indigenous people

• Provides cultural competency and/or awareness training to create a welcoming environment for Indigenous workers

Supports for visible minorities

• Applies inclusive hiring policies (e.g., anonymized applications)
• Provides diversity and cross-cultural training