Assistant Manager-Field Service Center

S&C Electric; Toronto; Hybrid; CAD 96,000 - 129,000; Full time

Job summary

A leading power reliability company in Ontario is seeking an Assistant Manager – Field Service Center to oversee field service teams and manage day-to-day operations. This role involves ensuring the performance and safety of field personnel, building customer relationships, and contributing to service initiatives. The ideal candidate will have a degree in Engineering or a related field, along with 3-5 years of industry experience. The position offers a competitive salary, performance-based bonuses, and opportunities for professional development.

Benefits

Competitive compensation and performance-based bonus

Generous employer-matched retirement savings plan

Three weeks of paid vacation

100% employer-paid health and wellness benefits

Education reimbursement

Access to continuous learning and development

Qualifications

• Minimum of 3-5 years industry field experience.
• Proficiency in Microsoft Word and Excel.
• Ability to travel based on departmental requirements.

Responsibilities

• Manage daily operations of field service teams.
• Ensure field personnel are prepared and understand work scope.
• Develop new service initiatives to support business objectives.

Skills

Technical skills

Analytical skills

Problem-solving skills

Conflict resolution

Communication skills

Team leadership

Education

Bachelor's degree or Associate Degree in Engineering or related field

Tools

Microsoft Word

Microsoft Excel

Job description

As an S&C Electric Canada team member, you’ll work on tasks and projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has a history of more than 70 years of innovation in Canada. We continue this legacy as a trusted, forward‑thinking leader in the power industry. As a team member, you will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Assistant Manager – Field Service Center!

Work arrangement:Hybrid (2 days WFH)

Work Location: 2909 Plymouth Dr, Oakville, ON

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team membersand are committed to transparency in our pay practices.The estimated annual base salary range for this position is $96790 - $128239. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job‑related skills and experience, and relevant education or training.

This position may also be eligible for S&C’s annual incentive plan (AIP). AIP amounts are variable and are dependent on both company and individual performance, subject to eligibility criteria. The target bonus percentage for this role is 10% of annual base earnings.

The Field Service team is responsible for the product installation, system configuration, testing, commissioning, start‑up assistance, maintenance, troubleshooting and training of S&C’s products as well as other electrical equipment. This position is responsible for managing the activities of all field service functions, including the supervision of staff including the Field Service Technologists and Engineers. The individual will also undertake work activities themselves. The Assistant Manager – Field Service Center is regionally based and will report to the Senior Manager‑Service Operations Support.

Key Responsibilities

• Manage the daily operations of one or more field service teams including the safe execution of the work program, scheduling, payroll reporting, hiring, employee feedback, coaching and development of team members.
• Ensure field personnel are qualified, prepared and understand scope of work for each work assignment.
• Assure compliance with all OSHA, S&C & NEC safety rules and regulations to reflect Canadian Standards.
• Ensure adherence to standard work practices and continue development of Standard Work Practices.
• Build customer relationships and resolve customer’s equipment issues.
• Perform hands‑on field services work activities.
• Coordinate reporting and information requirements for within Field Services and for facilitating information flow between Field Service employees and other departments or customers.
• Develop new service initiatives that will support the long‑term business objectives of the department.
• Develop technical core competencies for Field Service employees.
• Establish team member annual performance goals and conduct performance check‑ins with team members.
• Support Senior Manager with documentation and feedback related to, promotions, corrective action and terminations.

What we are looking for:

• Bachelors degree or Associate Degree in Engineering or a related field, or equivalent experience.
• Demonstrated good technical, analytical and problem‑solving skills.
• Minimum of 3 -5 years industry field experience.
• Must be able to handle multiple projects simultaneously.
• Ability to quickly prioritize tasks and take action.
• Strong conflict resolution, negotiation and problem‑solving skills.
• Demonstrated high regard and equality for people.
• Ability to travel (based on departmental requirements)
• Proficiency in Microsoft Word and Excel.
• Must have excellent presentation, verbal and written communication skills.
• Demonstrated ability to maintain effective working relationships, function as a team leader and must be able to train other members of the team.

Physical Effort

Normal or frequent minor physical effort required for the day‑to‑day activity in the workplace. May involve standing, sitting, walking, climbing stairs and lifting/moving/using objects or equipment up to 20lbs.

Work Environment

Acceptable working environment with minor or almost no disagreeable or challenging working conditions as part of everyday expected levels (all jobs will occasionally experience undesirable or disagreeable events).

Vacancy Disclosure

This posting is to fill an existing vacancy within S&C Electric Canada.

Artificial Intelligence Disclosure

Please note that S&C Electric Canada may use artificial intelligence (AI) tools to assist in the screening, assessment, or selection of applicants for this position.

Why Work for S&C Electric Canada Ltd

With over 70 years of innovation in Canada and a century globally, S&C Electric is a trusted leader in power reliability. We foster a collaborative, safety‑focused environment where achievements are celebrated and growth is encouraged.

What We Offer

• Competitive compensation and performance‑based bonus
• Generous employer‑matched retirement savings plan
• Three weeks of paid vacation, plus paid holiday shutdown
• 100% employer‑paid health and wellness benefits, including:
  oMedical, dental, vision, and prescription coverage
  oHealth Care Spending Account (HCSA) & Personal Spending Account (PSA)
  oLife, AD&D, and disability insurance, with optional enhancement
• Summer hours program
• Education reimbursement
• Seniority recognition
• Access to Spark LMS for continuous learning and development
• A safe and fun working environment where we celebrate our milestones.

These are just some of the other reasons why S&C is a great place to work. At S&C, we believe in empowering our people and providing meaningful career opportunities. Ready to make an impact? Apply now and join a team where your contributions matter. Apply and join our team today!

S&C Electric Canada Ltd. is an equal‑opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

About Us

In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.

With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people‑first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent‑development programs and involved leadership.

S&C’s deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.