ASSISTANT MANAGER, CUSTODIAL SERVICES

St. Clement's School; Whitby; Hybrid; CAD 65,000 - 100,000; Full time

Job summary

Durham District School Board (DDSB) is seeking a Custodial Manager to lead day-to-day custodial operations across its facilities in Durham Region. You will supervise Custodial Supervisors, ensure a safe and clean environment for staff and students, and coordinate with union and non-union teams within the budget.

This permanent role requires strong leadership, adherence to the Collective Agreement, and the ability to manage life-safety systems, security, and facilities operations.

Qualifications

• Supervisory skills with the ability to motivate and manage union & non-union staff.
• Familiarity with the current Collective Agreement and past practices.
• Excellent written and oral communication to document and discuss contentious issues.
• Working knowledge of relevant legislation, regulations and standards.
• Ability to manage within approved budgets.
• Capability to operate specialized custodial equipment and technology.
• Ability to collect, record and maintain accurate notes and files.

Responsibilities

• Manage and mentor the Custodial Supervisors; motivate staff and maintain professional relations.
• Oversee safety and security; monitor life safety and intruder alarms; lead after-hours emergencies.
• Ensure supervision of union staff complies with the Collective Agreement; manage disciplinary actions and staffing planning.
• Prepare and monitor budgets; manage RFPs, quotes and program expenditures.
• Coordinate with Health and Safety, Community Use of Schools, Maintenance and Major Projects for efficient custodial services.
• Provide quality control through site inspections and coordination with Custodial Supervisors.

Skills

Supervisory skills

Collective Agreement knowledge

Written and oral communication

Legislation/regulations knowledge

Budget management

Equipment/technology use

Notes/documentation

Education

Secondary school diploma

Job description

The Durham District School Board acknowledges that many Indigenous Nations have longstanding relationships, both historic and modern, with the territories upon which our school board and schools are located. Today, this area is home to many Indigenous peoples from across Turtle Island. We acknowledge that the Durham Region forms a part of the traditional and treaty territory of the Mississaugas of Scugog Island First Nation, the Mississauga Peoples and the treaty territory of the Chippewas of Georgina Island First Nation. It is on these ancestral and treaty lands that we teach, live and learn.

This statement was co-created in partnership with the Mississaugas of Scugog Island First Nation and the Chippewas of Georgina Island.

Assists the Manager in the overall day-to-day custodial operations and management of the Durham District School Board’s (DDSB) facilities. Ensures a safe, clean and sanitary environment for all staff, students, and the public. Directs, oversees and monitors the activities of union and non-union employees within the allocated budget.

Accountabilities

• MANAGE AND MENTOR THE TEAM: Plan, organize, direct and oversee the work of the Custodial Supervisors. Motivate staff and promote and maintain professional working relationships and communications among staff, management and union. Provide direction, guidance and advice regarding the collaborative interaction between Custodial Supervisors and their direct reports, school administration and other relevant stakeholders. Mentor the team in building and maintaining effective relationships with individuals across the organization, and both internal and external stakeholders.

• ENSURE SAFETY AND SECURITY: Plan and oversee activities relating to the Security portfolio and ensure the installation, maintenance, and upgrading of security systems, cameras, recording devices, door access systems, and all equipment associated with the Boards SAFE WELCOME program. Supervise monitoring station, staff, and on-call security personnel to ensure monitoring of all Life Safety and intruder alarms and the appropriate responses to such incidents. Act as the lead contact for after hours’ emergencies.

• MANAGE UNION /LABOUR ISSUES: Ensure that supervision of union staff is compliant with the Collective Agreement. Administer the various activities of disciplinary action, including suspension, mediation, arbitration and termination, and ensure issues and situations are handled in compliance with the Collective Agreement and with consideration to past practices. Document and communicate issues, conflicts and concerns relating to staffing and employee relations and promote and maintain effective relationships with the Local Union, and Union executive to find solutions/resolve issues. Organize, plan and schedule staffing requirements, in accordance with the Collective Agreement, and adhering to budgets. Monitor daily and long-term absences to plan for appropriate staff coverage for all DDSB facilities.

• BUDGET: Prepare, develop, monitor and report on RFPs, quotes, budgets and goals for a variety of programs, including the winter grounds care, summer grounds care, security systems, equipment and equipment upgrades. Develop and administer adequate financial and resource allocation controls and measures.

• LIAISE AND COORDINATE: Liaise and collaborate with various and diverse contacts, including Health and Safety, Community Use of Schools, Maintenance, Major Projects and Early Years to ensure that Custodial Services and programs are coordinated efficiently and effectively.

• ENSURE QUALITY CONTROL: Provide planned, systematic quality assurance oversight to ensure the quality of occupied, closed or vacant facilities meet the DDSB standards. Contribute to quality management and site inspections; visit sites and partner with Custodial Supervisors for timely follow-up.

Knowledge and Skills

• Supervisory skills including a demonstrated ability to effectively motivate and manage union & non-union staff

• Knowledge of the current Collective Agreement and past practices

• Exceptional written and oral skills to document & communicate contentious issues

• Working knowledge of relevant legislation, regulations, and standards

• Ability to work well within the approved budget

• Ability to use specialized equipment/technology

• Ability to collect, record and maintain accurate, detailed, relevant and logical notes, files and information.

Education

• Completionofsecondary schoolor a combination of education, trainingand experience deemed to be equivalent.

Experience

• A minimum of 10 years experience as a Lead/Secondary School Custodian preferred.

• A minimum of 5 years experience as a Custodial Supervisor preferred.

Additional Information

• This is a 35 hour per week, permanent position.

• Provide a current Criminal Record and Judicial Matters Check (CRJMC) upon hire.

Equity and Inclusion

The Durham District School Board recognizes Indigenous rights are distinct. In the exercise of those rights, Indigenous staff and students shall not be subjected to actions with the aim or effect of depriving these distinct rights.

The DDSB is dedicated to creating a welcoming and inclusive environment for all. We are committed to reflecting the diverse communities we serve and encourage applications from candidates who bring a variety of experiences and backgrounds. We adhere to fair, transparent hiring practices and are committed to equity and accessibility throughout the recruitment process. If you need accommodation during the application process, please let us know, and we will work with you to meet your needs.

Ignite Your Career

At the Durham District School Board (DDSB), we inspire the lives of over 80,000 students. Our diverse communities are places where your impact will be felt every day.

Picture yourself in a workplace where your ideas are celebrated, and your growth is a top priority. Here, collaboration and innovation thrive. Whether you're directly inspiring young minds or providing essential support behind the scenes, your contributions will have a meaningful impact on students and the community.

We welcome you to bring your experiences, your passions, and your talents to our inclusive community. Join us and be part of a team that values your well‑being as much as your contributions. Ignite your potential at DDSB and help us make a difference, one student at a time.