Assistant Manager (Can) - Scarborough Town Centre

The Body Shop; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading beauty retailer in Toronto is seeking an inspirational leader to partner with the Shop Manager in driving retail excellence and customer engagement. The ideal candidate has experience in customer-facing roles and team development, with a passion for beauty. This role requires flexibility in working hours and effective problem-solving skills to enhance sales performance and customer loyalty.

Qualifications

• Experience in a customer facing role, people leadership & team development.
• Ability to meet sales & performance targets with outstanding planning & organizing skills.
• Outstanding problem solving & communication skills.

Responsibilities

• Lead & work as part of a successful, engaged team to best meet customer needs.
• Help to shape a customer focused store experience.
• Work with the Shop Manager to meet sales & performance targets.

Skills

Customer service experience

People leadership

Problem solving

Communication skills

Planning and organizing

Tools

Microsoft Office Suite

Job description

Overview

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

Responsibilities

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Work with the Shop Manager to meet sales & performance targets
• Work with the Shop Manager to manage stock; monitor & manage change
• Use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

What we look for

• Experience in a customer facing role, people leadership & team development
• Ability to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Outstanding problem solving & communication skills
• Experience using data (KPI's) to make sound business decisions preferred
• Comfortable with Microsoft Office Suite
• Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
• Flexibility to work across Sunday to Saturday is required

Talent Drivers

• Collaborative Skills
• Commerciality
• Leadership
• Personal Conduct
• Purpose

We believe in a world where all people are seen, valued, supported, represented at every level, & can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. Should you require accommodation during the interview process, please advise the recruiter when contacted for an interview.