Assistant Manager-Boisbriand, QC

Scotiabank; Boisbriand; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive compensation

Inclusive culture

Job summary

Scotiabank is hiring an Assistant Manager to lead the Retail Sales and Customer Service teams in a Canadian bank branch. You will work to ensure that business strategies and goals are executed and delivered in support of the team’s objectives.

You will coach your team to success, build strong customer relationships, and promote a customer-focused culture while meeting sales and service targets. Fluency in English and French is valuable to collaborate with teams across regions.

Qualifications

• Experience as a people manager leading a customer-focused team.
• Experience in personal banking and building client relationships.
• CIFP Diploma or Bank-recognized equivalent required.

Responsibilities

• Lead Retail Sales and Customer Service teams in a Canadian bank branch.
• Ensure execution of business strategies and goals for the team.
• Coach staff to deliver excellent client experiences and grow relationships.

Skills

People leadership

Customer relationships

Sales management

Coaching

Stakeholder engagement

Bilingual English/French

Education

CIFP Diploma / Bank equivalent

Job description

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Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business strategies, initiatives and specific individual goals are executed/delivered in support of the team’s business strategies and objectives.

Is this role right for you? In this role, you will:

• Be passionate about leading and driving a customer focused culture throughout your team to deepen client relationships
• Assist with building and strengthening existing and new customer relationships by providing financial advice/customer service
• Coach your team to success, both on an individual basis as well as for the Branch/Bank
• Be highly engaged when dealing with your staff, customers and partners

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Experience as a people manager and the ability to engage your team
• Experience in personal banking
• Demonstrated sales management experience and the ability to market Scotiabank
• The ability to build strong relationships focused on providing a great client experience and growing relationships with existing Bank customers
• A license to sell mutual funds
• Successfully completed the CIFP Diploma in Financial Planning (or Bank recognized equivalent)
• Satisfied the educational requirements to act as Alternate Branch Compliance Officer

What’s in it for you?

• You are in a key leadership role that is recognized by the Bank with a comprehensive compensation plan.
• Ability to make a lasting impact on both the branch staff and the customers.
• An inclusive culture where we value and recognize our employees’ contributions.

« In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.”

Location(s): Canada : Quebec : Boisbriand
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.