Assistant Manager

Tim Hortons; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading coffee franchise in Toronto is seeking an Assistant Manager to support restaurant operations. The role focuses on leading the team, ensuring compliance with policies and delivering exceptional guest service. Candidates should have management experience in Quick Service restaurants, strong organizational and communication skills, and a commitment to training and development. This position offers growth opportunities within a well-respected franchise.

Qualifications

• At least 2 years of previous management experience in Quick Service restaurants.
• Strong organizational and communication skills.
• Flexible availability including weekends and evenings.
• Must embrace the Servant leadership model.

Responsibilities

• Support the Restaurant Manager or General Manager in leading the team.
• Ensure all restaurant policies are followed during the shift.
• Help control costs by reviewing portion control and minimizing waste.
• Evaluate team members and identify training needs.

Skills

Organizational skills

Communication skills

Guest service orientation

Leadership

Job description

Job Description

What to expect in your role as an Assistant Manager

• Support the Restaurant Manager or General Manager in leading the team, ensuring optimal team member coverage and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
• Ensure all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) by working alongside team members on the floor at all times and give constructive feedbacks.
• Comply with and enforces all Tim Hortons Operational and Always Fresh standards.
• Complete all required shift documentation and follows principles of sanitation and safety in handling food and equipment.
• Display a “Guests are first” attitude and lead as an example to make sure we deliver an exceptional guest service as a team.
• Help Restaurant Manager / General Manager control costs by reviewing portion control and quantities of preparation, minimizing waste as well as ensuring high quality of food preparation.
• Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups with team members and management team.
• Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.
• Make sure best practices and training system are implemented consistently across the restaurant.

REQUIREMENTS

• At least 2 year of previous management experience in Quick Service restaurants. Tim Hortons experience is an asset.
• Have strong organizational and communication skills.
• Be guest service oriented and committed to deliver exceptional guest experience.
• Embrace our Servant leadership model to positively train, communicate and help team members.
• Demonstrate a passion for leading, coaching and serving your team.
• Have flexible availability including weekend and evening shifts.
• Be willing to relocate if required.
• Having driver license and your own vehicle is an asset.

ABOUT THE COMPANY

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

Saisethsons Hospitality Group Inc. o / a Tim Hortons

Why working with us?

We are a franchisee group operating Tim Hortons and believe in long term career paths and promoting from within. We strive to be well-known for our unique approach to hospitality. We take pride in serving Happiness, not just a cup of Double Double coffee. With a portfolio of more than 70 restaurants across the GTA and non GTA, we have been providing our team with growth opportunities for those constant in their efforts in service improvement, training and development and belief in Servant leadership philosophy. You will find yourself in one of the best teams that work together and have fun together.

We are currently looking for Assistant Managers who possess excellent leadership skill and passion for Training and Development. You are Guest-focused and excited about assisting the Restaurant Manager, General Manager and Multi Restaurant Operator with responsibilities to ensure the successful operation of our restaurant. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational, Always Fresh and Food Safety are achieved.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.