Assistant Manager

Ontario Trillium Foundation; Sainte-Julienne; On-site; CAD 42,000 - 62,000; Full time

Job summary

A&W Restaurant in Sainte-Julienne, Québec is seeking an Assistant Manager to support the Manager in delivering guest-focused service, strong operating standards, and solid financial results. You will help develop a talented restaurant team and apply team processes to drive performance that beats guest expectations.

As the on-shift leader, you’ll guide staff, ensure safety, and maintain quality. The role emphasizes people development, fast-paced hospitality, and collaborative operations.

Qualifications

• Relationship management with team, guests, suppliers and authorities.
• Ability to support in fast-paced guest-focused business operations.
• Ability to read financial statements to interpret Operating Margin.
• Desire to train, develop, and select staff for performance.

Responsibilities

• Support the Manager in achieving restaurant objectives across guest service, operating standards, marketing and financial results.
• Manage the restaurant during the shift and lead a high-performing staff.
• Develop staff through training and teamwork to exceed guest expectations.

Skills

Relationship management

People management

Financial literacy

Staff development

Job description

The Assistant Manager is responsible for supporting the Manager in achieving A&W Restaurant Objectives in guest service, operating standards, marketing, and financial results through developing an outstanding restaurant staff team and employing team process skills to generate performance that exceeds guest expectations.The Assistant Manager is responsible for the restaurant during their shift.

Qualifications

Abilities:

• Maintaining key internal and external relationships with other members of the management team, the A&W Business Manager, restaurant guests, suppliers, and representatives from the Health & Safety Board, Fire Department, and Labour Board.
• The ability to assist in the management of a fast-paced, guest focused business in which an excellent working Climate is key.
• The ability to read financial statements to the Operating Margin line.
• A desire to become proficient in selecting, training, and developing people is also key to this position.

Working Conditions:

• Working in a fast-paced environment
• Working in a diverse environment with many different personalities and attitudes
• Working together as partners, as a cohesive unit with co-workers
• Working with hot products and equipment
• Working with cleaning materials and chemicals
• Working in a noisy environment
• Working with sharp objects (knives, slicers, etc.)
• Use of portable or step ladder may be required

Physical Requirements:

• This position requires the employee to stand for an extended period of time (up to 8 hours)
• Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
• Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
• Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times
• Maintaining good personal hygiene and appropriate uniform
• Having the capacity to handle stressful situations
• The Assistant Manager must hold a valid driver’s license.

Why work at A&W?

• We pride ourselves in using real, naturally-sourced, and delicious ingredients in everything we serve.
• We’re all about doing the right thing, even if it’s not the easy thing. From animal welfare, environmental impact, the food we serve, the people we employ, and the communities we call home, we’re always striving to take the high road, no matter how challenging it gets.
• We know you’ve got a life outside of work. That’s why we offer flexible schedules so you can work as much or as little as you need.
• You’ll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in Canada.
• We pay a competitive wage.
• As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They’re one part of the secret sauce that makes A&W such an awesome place to work.

Requirements

Eligible to work in Canada

Address

Company Information

Working with A&W is more than just sharing a love of great burgers. By joining our team you’ll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we’ve never been the kind of company to sit back and wait for change to happen. For us, it’s all about doing the right thing for our food, people, community, and environment.

Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.