Assistant Manager

Mark's Work Wearhouse Ltd.; Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company in Quebec is seeking a skilled team leader to enhance customer service and manage store operations. The individual will coach and develop staff, ensure compliance with policies, and manage inventory efficiently. Candidates should have 3-5 years of retail experience, exceptional communication skills, and a passion for customer service. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 3-5 years of retail experience required.
• Proven ability to coach, mentor, and develop the team.
• Exceptional communication and organizational skills.

Responsibilities

• Lead customer service initiatives and operations.
• Support and coach team members.
• Manage inventory and fulfill eCommerce orders.
• Ensure compliance with operating procedures and policies.

Skills

Coaching and mentoring

Communication skills

Organizational skills

Retail experience

Customer service excellence

Job description

What you'll do

Customer Service

• Provides leadership to team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels
• Support the customer experience through timely processing and movement of inventory to the salesfloor

Operations

• Implement, communicate and ensure compliance with all operating procedures, processes and policies
• Deliver performance metrics, process improvement and Lean techniques (how, when, who)
• Lead store inventory movement teams and support accuracy
• Manage scheduling and follow up of execution on shipping / receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance
• Assists in preparation and execution of annual inventories.
• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
• Assumes responsibility for operations of the store
• Assumes responsibility for all operations of the store in the absence of the Store Manager

Training

• Coach and develop store team through setting expectations, communication, coaching, feedback and ongoing support
• Create and communicate execution of Daily Game Plan for operations activities and store
• Supports SGM in coaching to improve any team and individual performance gaps and conducts ongoing coaching to team.
• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
• Follows up with team to complete required training within timeframes
• Facilitate and lead team meetings as necessary.
• Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes
• Maintaining a positive work environment for staff.

Leadership

• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback / coaching); this includes progressive discipline where necessary.
• Promotes and maintains a positive and motivating work environment.
• Provides mentorship to teams and influences continuous growth, exemplifying Mark’s Leadership Brand.

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed
• Fundamental computer skills an asset