Assistant Manager

Workstream; Lockport; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wage

Job summary

A&W is seeking a fun and experienced Restaurant Manager/Assistant Manager to lead a diverse team in your local community. You will drive customer service, maintain targets, and uphold A&W standards while collaborating with a mature leadership team.

This role offers on-site work in Canada with a focus on labour and food cost control, food safety, and staff development. Join us to build a vibrant team culture and help deliver great burgers and fast, friendly service.

Qualifications

• Eligible to work in Canada
• Experience leading a diverse team in a fast-paced restaurant environment
• Strong customer service and communication skills
• Knowledge of food safety regulations and labor cost control

Responsibilities

• Managing the staff to help maintain and achieve restaurant targets and standards
• Monitoring and controlling labour costs and food costs
• Working as a team with co-workers to achieve service times
• Coaching the staff to provide excellent customer service representative of the A&W brand
• Spending time every shift on the floor supporting and working with employees
• Ensuring all food safety regulations are followed
• Hiring, retaining, and terminating employees
• Assisting with inventory management
• Other duties which involve the day to day operation of a fast food restaurant

Skills

Leadership

Team management

Customer service

Food safety

Job description

Be part of a mature, fun leadership team and excel your career with A&W!

A&W takes pride in offering our employees a working environment that is based on respect and listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun and experienced leader who loves A&W as much as they love leading a diverse team from their local community!

The Restaurant Manager/Assistant Manager duties include, but are not limited to:

• Managing the staff to help maintain and achieve restaurant targets and standards
• Monitoring and controlling labour costs and food costs
• Working as a team with co-workers to achieve service times
• Coaching the staff to provide excellent customer service representative of the A&W brand
• Spending time every shift on the floor supporting and working with employees
• Ensuring all food safety regulations are followed
• Hiring, retaining, and terminating employees
• Assisting with inventory management
• Other duties which involve the day to day operation of a fast food restaurant

Working Conditions:

• Working in a fast-paced environment
• Working in a diverse environment with many different personalities and attitudes
• Working together as partners, as a cohesive unit with co-workers
• Working with hot products and equipment
• Working with cleaning materials and chemicals
• Working in a noisy environment
• Working with sharp objects (knives, slicers, etc.)
• Use of portable or step ladder may be required

Physical Requirements:

• This position requires the employee to stand for an extended period of time (up to 8 hours)
• Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
• Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
• Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times
• Maintaining good personal hygiene and appropriate uniform
• Having the capacity to handle stressful situations

Why work at A&W?

• We pride ourselves on our food. We’re on a journey to source simple, great-tasting ingredients, farmed with care.
• Good food makes good food, but there is more to our story than that. We’re all about doing the right thing. From using compostable packaging to fundraising to support Canadians living with Multiple Sclerosis, we strive to make a positive impact in our community.
• We know you’ve got a life outside of work. That’s why we offer flexible schedules so you can work as much or as little as you need.
• You’ll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in Canada.
• We pay a competitive wage.
• As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They’re one part of the secret sauce that makes A&W such an awesome place to work. We can’t wait to tell you all about them.

Requirements

Eligible to work in Canada

Company Information

Working with A&W is more than just sharing a love of great burgers. By joining our team you’ll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with natural cane sugar and all‑natural flavours, to being the first national restaurant chain in Canada to offer the plant‑based Beyond Meat Burger, we’ve never been the kind of company to sit back and wait for change to happen. For us, it’s all about doing the right thing for our food, people, community, and environment.

Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

Working with A&W is more than just sharing a love of great burgers. By joining our team you’ll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with natural cane sugar and all‑natural flavours, to being the first national restaurant chain in Canada to offer the plant‑based Beyond Meat Burger, we’ve never been the kind of company to sit back and wait for change to happen. For us, it’s all about doing the right thing for our food, people, community, and environment.

Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.