Assistant Manager

Ontario Trillium Foundation; Les Cèdres; On-site; CAD 32,000 - 42,000; Full time

Job summary

The Assistant Manager at A&W is responsible for supporting the Manager in achieving restaurant objectives across guest service, operating standards, marketing and financial results. This role focuses on developing an outstanding staff team and applying team processes to exceed guest expectations.

The Assistant Manager runs the restaurant during their shift, ensuring smooth operations, safety, and high-quality service in a fast-paced environment.

Qualifications

• Ability to read financial statements to understand Operating Margin
• Desire to hire, train and develop restaurant staff
• Strong relationship-building with management, guests, suppliers and authorities
• Ability to manage a fast-paced guest-focused business with a positive working climate

Responsibilities

• Support the Restaurant Manager in achieving objectives for guest service, operating standards, marketing and financial results
• Oversee restaurant operations during shifts and ensure safety, quality and guest satisfaction

Skills

Leadership

Financial literacy

Training & development

Relationship management

Job description

Description

The Assistant Manager is responsible for supporting the Manager in achieving A&W Restaurant Objectives in guest service, operating standards, marketing, and financial results through developing an outstanding restaurant staff team and employing team process skills to generate performance that exceeds guest expectations.The Assistant Manager is responsible for the restaurant during their shift.

Qualifications

Abilities:

• Maintaining key internal and external relationships with other members of the management team, the A&W Business Manager, restaurant guests, suppliers, and representatives from the Health & Safety Board, Fire Department, and Labour Board.
• The ability to assist in the management of a fast-paced, guest focused business in which an excellent working Climate is key.
• The ability to read financial statements to the Operating Margin line.
• A desire to become proficient in selecting, training, and developing people is also key to this position.

Working Conditions:

• Working in a fast-paced environment
• Working in a diverse environment with many different personalities and attitudes
• Working together as partners, as a cohesive unit with co-workers
• Working with hot products and equipment
• Working with cleaning materials and chemicals
• Working in a noisy environment
• Working with sharp objects (knives, slicers, etc.)
• Use of portable or step ladder may be required

Physical Requirements:

• This position requires the employee to stand for an extended period of time (up to 8 hours)
• Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
• Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
• Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times
• Maintaining good personal hygiene and appropriate uniform
• Having the capacity to handle stressful situations
• The Assistant Manager must hold a valid driver’s license.

Why work at A&W?

• We pride ourselves in using real, naturally-sourced, and delicious ingredients in everything we serve.
• We’re all about doing the right thing, even if it’s not the easy thing. From animal welfare, environmental impact, the food we serve, the people we employ, and the communities we call home, we’re always striving to take the high road, no matter how challenging it gets.
• We know you’ve got a life outside of work. That’s why we offer flexible schedules so you can work as much or as little as you need.
• You’ll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in Canada.
• We pay a competitive wage.
• As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They’re one part of the secret sauce that makes A&W such an awesome place to work.

Requirements

Eligible to work in Canada

Company Information

Working with A&W is more than just sharing a love of great burgers. By joining our team you’ll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we’ve never been the kind of company to sit back and wait for change to happen. For us, it’s all about doing the right thing for our food, people, community, and environment.

Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.