Assistant Manager

EssilorLuxottica; Kelowna; Vor Ort; CAD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Bonus/Commission plan

Employee discounts

Zusammenfassung

EssilorLuxottica's Sunglass Hut is seeking an Assistant Manager to lead a luxury retail team and deliver the Signature Experience. You will guide performance, recruit standout talent, and ensure exceptional customer service while meeting sales and profit goals.

Utilize your strong communication and leadership skills to develop bench strength and drive store success in a fast-paced luxury environment with a focus on presentation, events, and asset protection.

Qualifikationen

• Strong communication skills, both written and verbal.
• Polished appearance and confident public speaking.
• Excellent organizational and time management abilities.
• Experience in leading teams in a service or luxury environment is a plus.
• Strong interpersonal skills with a customer-first mindset.
• Analytical mindset with basic computer skills.
• Willingness to work non-traditional hours including evenings and weekends.

Aufgaben

• Directs and monitors all sales and operations activities to meet sales goals and operating income.
• Recruits and hires talent with luxury service experience.
• Develops associates through clear feedback and coaching.
• Staffing to deliver exceptional customer service and achieve goals.
• Mentors managers and associates, providing challenging assignments for growth.
• Maintains high standards of presentation and service.

Kenntnisse

Oral and written communication

Public speaking

Organization & time management

Team building & management

Interpersonal skills

Critical thinking

Analytical & computer proficiency

Detail orientation

Flexibility for evenings and weekends

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

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At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Assistant Manager assists in leading the store to success by developing a team that consistently delivers the Luxury Retail Signature Experience in order to exceed expectations in all areas of business operations, i.e. financial results (sales and profit goals), customer and associate satisfaction, merchandise presentation, public relations/events and asset protection. .

MAJOR DUTIES AND RESPONSIBILITIES

• Ensures the Luxury Retail point-of-view is well presented when communicating with the media.
• Directs and monitors all sales and operations activities of the store to ensure operating income and sales objectives are met.
• Recruits and hires superior talent with experience in a luxury service environment.
• Creates and maintains bench strength with a clearly defined succession plan.
• Develops associates by providing clear, motivating and constructive performance feedback in a timely manner.
• Accurately staffs the store to consistently deliver gracious customer service and meet sales goals.
• Creates an environment that encourages the development of managers and associates; provides challenging assignments and opportunities for management development.
• Recognizes associates for their performance and service.
• Maintains extremely high standards of presentation and service.
• Communicates the Luxury Leadership Team feedback based on business needs not wants.
• Communicates trends and competition activity to the Luxury Leadership Team.
• Continuously drives the business by analyzing key financial data, monitoring operating efficiencies and identifying business trends/opportunities. Set aggressive action plans.
• Exemplifies Luxottica Retail vision, mission and values; celebrates Wins; leads by example.

BASIC QUALIFICATIONS

• High School Diploma or equivalent
• Effective oral and written communication
• Polished appearance and public communication skills
• Organizational and time management
• Team building and management proficiencies
• Strong interpersonal skills
• Critical thinking skills
• Analytical and computer proficient
• Detail oriented
• Flexibility to work non-traditional hours including evenings and weekends

PREFERRED QUALIFICATIONS

• 5+ years management experience in the luxury service industry

Pay Range:18.25 -0.00

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.