Assistant Manager

Lammle's Western Wear; Kamloops; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

Health and Wellness Benefits

Earned Vacation

Generous Employee Discount

Growth opportunities

Job summary

Lammle's Western Wear in Kamloops is seeking an Assistant Store Manager to lead daily retail operations, elevate customer experiences, and drive sales while upholding our Western lifestyle ethos.

The role emphasizes coaching, merchandising leadership, and creating a welcoming environment that reflects the Lammle’s Experience across interactions and promotions. Evening/weekend flexibility is beneficial for peak periods.

Qualifications

• 2-3 years of retail management experience.
• Passion for Western wear and culture.
• Flexibility including evenings and weekends.

Responsibilities

• Deliver exceptional customer service that reflects the Lammle’s Experience in every interaction.
• Lead by example on the sales floor, fostering genuine customer relationships and driving sales performance.
• Create a welcoming retail environment where customers feel valued, understood, and connected to the Western lifestyle.
• Work with store manager to actively support company initiatives and promotions, follow company visual standards, and identify opportunities to enhance the customer experience.
• Support in leading day-to-day retail operations, with a focus on efficiency, consistency, and accountability.
• Execute company policies, programs, and operational standards with integrity and excellence.
• Maintain inventory accuracy and compliance standards.
• Ensure the store is clean, organized, and always aligned with health and safety practices.
• Assist in training store staff in alignment with Lammle's mission and values.
• Use impactful merchandising and visual presentation to bring the Lammle’s vision to life.
• Drive seasonal merchandising strategies, promotions, and product placement initiatives.
• Support in the coaching and training of the team on product knowledge, merchandising standards, and selling techniques; aligning with the Store Manager.
• Ensure store displays, storefronts, and promotional presentations align with company standards and brand image.
• Identify opportunities to maximize sales through strategic merchandising and product placement.
• Demonstrate a genuine passion for Western wear and strong product knowledge.

Skills

Customer service excellence

Leadership

Sales ability

Merchandising

Communication skills

Job description

When you walk into a Lammle’s store, you’re welcomed with genuine Western hospitality that makes you feel like part of the family. You live and breathe the Western lifestyle and genuinely enjoy it. Your ability to build relationships comes naturally, whether its helping customers find the perfect pair of cowboy boots or creating a memorable experience.

You are motivated by achieving results, exceeding business objectives and goals, and delivering exceptional customer service in a retail environment. As a leader, you foster an environment that inspires and develops your team, creating high performers. You thrive in a fast-paced setting, balancing multiple priorities with confidence and energy.

Most importantly, you’re passionate about every customer and team member’s experience, delivering the authentic hospitality, expertise, and sense of community that define the Lammle’s Experience.

Taking the reins as a Lammle’s Assistant Store Manager:

Customer First

• Deliver exceptional customer service that reflects the Lammle’s Experience in every interaction
• Lead by example on the sales floor, fostering genuine customer relationships and driving sales performance
• Create a welcoming retail environment where customers feel valued, understood, and connected to the Western lifestyle
• Work with store manager to actively support company initiatives and promotions, follow company visual standards, and identify opportunities to enhance the customer experience

Operational Excellence

• Support in leading day-to-day retail operations, with a focus on efficiency, consistency, and accountability
• Execute company policies, programs, and operational standards with integrity and excellence
• Maintain inventory accuracy and compliance standards
• Ensure the store is clean, organized, and always aligned with health and safety practices
• Assist in training store staff in alignment with Lammle's mission and values
• Use impactful merchandising and visual presentation to bring the Lammle’s vision to life
• Drive seasonal merchandising strategies, promotions, and product placement initiatives
• Support in the coaching and training of the team on product knowledge, merchandising standards, and selling techniques; aligning with the Store Manager
• Ensure store displays, storefronts, and promotional presentations align with company standards and brand image
• Identify opportunities to maximize sales through strategic merchandising and product placement
• Demonstrate a genuine passion for Western wear and strong product knowledge

People Focused

• Be a champion of Lammle’s mission, values, and performance culture in all that you do
• Assist in building and retaining top talent to build a high-performing and engaged team
• Inspire, coach, and mentor team members
• Foster a positive, inclusive, and accountable work culture built on trust and respect
• Maintain open, honest, and transparent communication with employees and partners across the organization

Skills:

• Engage, inspire, empower and motivate high performers and a success full team
• Strong personal skills, outgoing and able to communicate with co-workers and customers
• Sales and customer service orientated, ability to identify opportunities and problem solve
• Critical thinking skills, proactive and innovative
• Ability to participate and lead special events at a store level, in collaboration with business and community partners
• Self-motivated, having an ownership mentality and a can-do approach.

Qualifications:

• 2-3 years of retail management experience, preferable in a high-volume retail environment
• Passion for Western wear, culture, and Tack Experience, is an asset
• Flexibility including evenings, and weekends

Why you should Saddle Up with Lammle’s:

• Competitive compensation package
• Health and Wellness Benefits
• Earned Vacation
• Generous Employee Discount
• Growth opportunities

Working Conditions

• Ability to stand and walk for extended periods during shifts of up to 8 hours
• Ability to lift, carry, and move merchandise weighing up to 50 pounds
• Comfortable working in a fast-paced retail environment