Assistant Manager

Firehouse Subs; Hamilton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A casual dining restaurant in Hamilton is seeking an experienced Assistant Restaurant Manager to oversee daily operations. This role involves managing staff, ensuring food quality, and compliance with safety regulations. The ideal candidate has management experience in the food industry and strong leadership skills. Open availability and customer service expertise are essential in this fast-paced environment. Join a team dedicated to delivering exceptional service.

Qualifications

• Proven experience in the food service or hospitality industry, in a management role.
• Strong leadership skills with the ability to manage a diverse team effectively.
• Knowledge of food handling practices and safety regulations within the restaurant environment.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Responsibilities

• Assist the Restaurant Manager in overseeing daily operations.
• Manage and train restaurant staff, fostering a collaborative team environment.
• Monitor inventory levels and assist in ordering supplies.
• Ensure compliance with health and safety regulations.
• Handle customer inquiries and complaints professionally.
• Collaborate with kitchen staff to ensure timely food preparation and presentation.
• Assist in developing and implementing promotional strategies.
• Maintain cleanliness and organization of the restaurant.

Skills

Management experience

Leadership skills

Customer service skills

Food handling knowledge

Communication skills

Tools

Microsoft Office

Job description

We are seeking a motivated and experienced Assistant Restaurant Manager to join our dynamic team. The ideal candidate will have a strong background in the food industry and hospitality, with a passion for delivering exceptional service. As an Assistant Restaurant Manager, you will play a crucial role in supporting the daily operations of our restaurant, ensuring that both guests and staff have a positive experience.

Responsibilities

• Assist the Restaurant Manager in overseeing daily operations and ensuring high standards of food quality and service.
• Manage and train restaurant staff, fostering a collaborative team environment.
• Monitor inventory levels and assist in ordering supplies as needed to maintain efficient kitchen operations.
• Ensure compliance with health and safety regulations, including proper food handling procedures.
• Handle customer inquiries and complaints professionally, striving for complete guest satisfaction.
• Collaborate with kitchen staff to ensure timely food preparation and presentation.
• Assist in developing and implementing promotional strategies to enhance customer engagement.
• Maintain cleanliness and organization of the restaurant, including dining areas and kitchen spaces.

Qualifications

• Proven experience in the food service or hospitality industry, in a management role.
• Strong leadership skills with the ability to manage a diverse team effectively.
• Knowledge of food handling practices and safety regulations within the restaurant environment.
• Excellent communication skills, both verbal and written, to interact with guests and staff.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Requirements

• 1+ years of management experience
• Open availability ability to work weekends and some nights required
• Cash handling skills required
• Familiarity with Microsoft office required
• Top notch customer service skills
• Ability to lead and develop a strong team

About the Company

Firehouse Subs® is a fast casual restaurant chain with a passion for Hearty and Flavorful Food, Heartfelt Service and Public Safety. Firehouse Subs is a brand built on decades of fire and police service, steaming hot subs piled higher with the highest quality meats and cheeses, and its commitment to saving lives through the creation of Firehouse Subs Public Safety Foundation®. The founders are the real deal, the food is their creation, and the company is built upon a family of franchise operators who share their same passion for serving others. In 2014, Firehouse Subs debuted nationwide a new low‑calorie menu, Under 500 Calories. Firehouse Subs consistently ranks No. 1 among fast casual brands in the categories of food quality, friendly service, and taste and flavor. In 2015, Firehouse Subs was ranked No. 1 consumer choice for welcoming and comfortable atmosphere by Technomic’s 2015 Chain Restaurant Consumers’ Choice Awards, and the brand produced the second‑fastest growth in U.S. franchise units as ranked by Nation’s Restaurant News.