Assistant Manager

Splitsville Entertainment; Guelph; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading family entertainment center in Guelph, Ontario is hiring an Assistant Manager to oversee operations and enhance guest experiences. You will lead a dynamic team, ensuring exceptional service standards in a fun and fast-paced environment. Ideal candidates will have management experience, strong communication skills, and a passion for guest service. This role offers opportunities for growth, a supportive work environment, and various employee benefits including vacation and health plans.

Benefits

3 weeks of vacation, increasing to 4

Discounts on food and $1 bowling

Bonus opportunities

In-house training pathways

Medical and dental benefits

RRSP matching plan

Mental health support benefits

Qualifications

• Experience working in a fast-paced environment.
• Willingness to work nights and weekends.
• Evidence of inspiring and developing large teams.

Responsibilities

• Manage front-of-house operations and team.
• Assist General Manager with back-of-house tasks.
• Ensure high standards of service and safety.

Skills

Management experience

Passion for guest service

Team development

Strong communication skills

Ability to work in fast-paced environment

Job description

About The Role

Are you a highly motivated, engaging manager? Are you looking for an employer that will invest in you and develop your career further? Do you thrive in fun, friendly, and fast-paced working environments? If so, then look no further!

The Why...

• 3 weeks of vacation - increasing to 4 after one year of service
• Discounts on food and $1 bowling
• The opportunity to earn bonus
• Access to our in-house training pathways
• Financial long service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits

The What...

When joining Splitsville as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area.

Within our fast-paced, dynamic world, you will be at the very centre of the Splitsville experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the guest journey.

The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front‑of‑house, to supporting the General Manager back‑of‑house in delivering on centre goals and financial targets.

You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.

To Be Successful You Will Have

• Management experience, ideally within a retail or restaurant setting
• A passion for guest service
• Evidence of inspiring and developing large teams
• A willingness to work nights and weekends
• Desire for success
• A friendly, energetic, enthusiastic and positive attitude
• The ability to work well as part of a team
• Excellent communication skillsExperience with organizing and assigning shift tasks
• Experience working in a fast-paced environment

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state‑of‑the‑art 10‑pin bowling, high‑quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one‑of‑a‑kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites. If you ever come across a posting that asks you to apply elsewhere, please treat it with caution—it isn’t associated with us.