Assistant Manager

L; Drummondville; On-site; CAD 35,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement programs

Performance incentives

Product discounts

Career growth opportunities

Job summary

L'Équipeur in Canada is hiring for a store leader to oversee daily operations and coach the team to deliver exemplary service. You will drive in-store and eCommerce order accuracy, inventory movement, and shop floor execution while ensuring safety and policy compliance.

You'll lead shift starters, communicate clearly, and implement the daily game plan. A background in retail leadership and a passion for customer experience are essential, with competitive benefits and growth opportunities offered.

Qualifications

• 3–5 years of retail experience required.
• Excellent communication and organizational skills.
• High energy, enthusiasm and drive to succeed.
• Ability to coach and develop department and store teams.

Responsibilities

• Provide leadership to the team and coach to deliver service standards.
• Lead B2B Mark’s Commercial Business function including order entry and delivery.
• Ensure omni-channel customer experience with in-store and eCommerce fulfillment.
• Manage shipping/receiving, eCommerce fulfillment, and cash management.
• Conduct daily and shift planning meetings and training.

Skills

Coaching & Mentoring

Leadership

Communication

Training & Development

Retail Customer Service

Scheduling & Planning

Tools

POS systems

Inventory systems

MS Excel

Job description

What you’ll doCustomer ServiceProvides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.Support the customer experience through timely processing and movement of inventory to the salesfloor.OperationsImplement, communicate, and ensure compliance with all operating procedures, processes, and policies.Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.Assists in preparation and execution of annual inventories.Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.Assumes responsibility for all operations of the store in the absence of the Store Manager.TrainingProvides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.Creates and communicates execution of Daily Game Plan for operations activities.Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.Follows up with the team to complete required training within timeframes.LeadershipActs as a brand ambassador by promoting brands and culture.Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.Maintain Mark’s performance management expectations including progressive discipline where necessary.Follows the disciplinary process consistently and impartially.Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).What you bringProven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.Proven ability to build and manage a daily, weekly plan for the department and store.Exceptional communication skills and organizational skillsSuperior training and mentoring skills3-5 years retail experience required.High energy, enthusiasm, and a drive to succeed.Basic computer skills required.We’re always looking for great talent! In addition to competitive pay, we offer:Comprehensive benefits and retirement programsPerformance incentivesOther perks to support your well-beingCareer growth opportunities and product discountsOur typical hiring range is between $34,800 and $43,500. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements. #LI-MM2We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.About UsAt L’Équipeur, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, L’Équipeur stands out for its commitment to comfort, quality and style. L’Équipeur is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.