Assistant Manager

Pet Valu; Dartmouth; On-site; CAD 42,000 - 52,000; Full time

Job summary

Pet Valu, Canada's largest pet retailer, is seeking an Assistant Manager for our Dartmouth, NS location. This full-time, on-site role supports the Store Manager in daily operations, inventory control, merchandising, and maintaining store safety and cleanliness.

You will lead a team, deliver friendly customer service, and help with scheduling, labor planning, and community initiatives. The ideal candidate brings retail experience, strong leadership, and a passion for pets.

Qualifications

• Experience in retail or customer-facing environments is required.
• Leadership abilities including team coaching and performance feedback.
• Operational skills such as inventory control, cash handling, and adherence to store policies.
• Strong communication and organizational skills with clear verbal and written communication.
• Comfort with POS systems and basic scheduling/reporting tools.
• Flexibility to work evenings, weekends and holidays.
• Interest in pet care and products is a plus.
• Post-secondary education in business is advantageous.

Responsibilities

• Assist Store Manager in overseeing daily store operations.
• Open and close procedures and ensure store security.
• Manage inventory, merchandising, and safety standards.
• Lead and coach team members, provide customer service excellence.
• Assist with scheduling and labor planning.
• Coordinate local events and community initiatives reflecting Pet Valu’s commitments.

Skills

Retail experience

Customer service

Team leadership

Inventory control

Cash handling

POS systems

Scheduling

Communication

Time management

Pet knowledge

Education

High school diploma

Business education

Job description

Pet Valu is Canada's largest pet retailer, dedicated to strengthening the bond between devoted pet lovers and their pets through knowledgeable care and premium products. With nearly 50 years of animal care expertise, the company operates over 800 neighborhood stores across Canada, supported by a modern corporate office and state-of-the-art distribution centers. Pet Valu is committed to an open, equitable, and inclusive workplace, striving to reflect the diversity of the communities it serves at all levels of the organization. Through its Companions for Change program, Pet Valu supports local rescues and charities, raising over $31 million and helping thousands of pets find forever homes. Headquartered in Markham, Ontario, Pet Valu is publicly traded on the Toronto Stock Exchange (TSX: PET).

The Assistant Manager is a full-time, on-site role based at our Dartmouth, NS store. This position supports the Store Manager in overseeing daily operations, including opening and closing procedures, inventory management, merchandising, and maintaining store cleanliness and safety standards. The Assistant Manager leads and coaches team members, provides knowledgeable and friendly service to customers, and promotes products that meet the needs of pets at every life stage. The role includes monitoring sales performance, assisting with scheduling and labor planning, and ensuring company policies and procedures are followed. The Assistant Manager also helps coordinate local events and community initiatives that reflect Pet Valu's commitment to pet welfare and customer engagement.

Qualifications

• Experience in retail or customer-facing environments, with skills in customer service, sales support, and relationship building.
• Foundational leadership abilities including team coaching, mentoring, performance feedback, and supporting a positive, inclusive work culture.
• Operational skills such as inventory control, merchandising, cash handling, and adherence to store policies and safety standards.
• Strong communication and organizational skills, including clear verbal and written communication, time management, and attention to detail.
• Comfort working with point-of-sale systems and basic computer applications for scheduling, reporting, and inventory tracking.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and to perform physical tasks such as lifting and standing for extended periods.
• Knowledge of or interest in pet care and products; previous experience in a pet-related or specialty retail environment is an asset.
• High school diploma or equivalent; post-secondary education in business.