Assistant Manager

Lammle; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Lammle's Calgary seeks a seasoned store leader to drive sales, build a high-performing team, and deliver the Lammle’s Experience to every customer. You will coach staff, manage day-to-day operations, and ensure adherence to our standards and beliefs.

This role centers on people, process, and performance in a fast-paced retail environment. You will lead recruitment, training, and development of future store leaders, while ensuring reporting accuracy and operational excellence.

Qualifications

• Proven ability to lead and develop a team in a retail setting.
• Strong communication with staff and customers to deliver the Lammle’s Experience.
• Sales-focused mindset with problem-solving and opportunity identification.
• Strategic thinking and a proactive, innovative approach to store operations.
• Ownership mentality with a can-do attitude and results orientation.

Responsibilities

• Drive the store mission and ensure daily operations align with Lammle’s culture.
• Coach, motivate, and lead the store team; liaison with Customer Service Centre.
• Manage staffing, recruitment, training, and development of leaders.
• Oversee HR, operations, reporting, and store standards; maintain clean, functional premises.
• Promote company promotions, merchandise presentation, and store image.

Skills

Leadership

Communication

Sales

Critical thinking

Self-motivation

Job description

When you walk into one of our stores you recognize yourself. You are passionate about the western lifestyle, and it’s easy for you to strike up natural conversation with our clientele as you address their needs. You will be driven by sales goal, personal productivity, and strive to deliver excellent customer service. You proactively manage and develop the team around you. You are able to multitask with a smile on your face and work within a team to ensure every one of our customers and staff receives the “Lammle’s Experience”.

Responsibilities:

• Making the company mission statement our driving force
• Managing all aspects of the day to day operations of the store in a manner consistent with Lammle’s culture, Performance Standards and Beliefs, while providing the Lammle’s Experience.
• Functioning as the coach, motivating source, and team leader for the store staff; liaison with the Customer Service Centre

Human Resources Management

• Ensure proper staff mix at all times and fill vacancies within 30 days.
• Staff recruitment, training and development of future store leaders. Recognize and develop future store leaders
• Create and maintain a positive team environment whose players are passionate about our Performance Culture
• Process Outfitter Performance Evaluations on an annual basis
• Maintain open and honest communication with staff
• A commitment to open communication throughout the company

Operational Management

• Guiding and supporting the implementation of company policies and procedures
• Operating a profitable store, while contributing to company strategies
• Executing all training standards, company programs as per direction.
• A strong focus on customer service and consistently maintaining customer service levels
• Ensure Manuals (Human Resources, Operations, Product Knowledge) are accessible to all staff and kept up to date
• Ensure accurate, legible, and timely daily, weekly, and monthly reporting. This includes payroll, Report 51, boot repairs, staff purchases, and layaway aging
• Ensure that the store’s physical conditions are clean and well maintained (vacuum, dust, floor free of obstacles) and train staff accordingly
• Ensure that equipment is operational and maintained (computers, vacuum cleaners, ladders, lights, audio-visual) and train staff accordingly
• Coach and train staff on merchandise display and presentation consistent with Lammle’s image
• Merchandise the store based on promotions or season and store profile
• Communicate and support company promotions
• Complete markdowns and transfers accurately and in a timely manner
• Use windows and store fronts effectively
• Provide product knowledge training and coaching to all outfitters
• Promoting and enhancing our company image
• Ensure displays and presentations are consistent with Lammle’s image.

Skills:

• Leader who can engage, inspire empower and motivate others to act.
• Strong personal skills, outgoing and able to communicate with co-workers and customers
• Sales and customer service orientated, ability to identify opportunities and problem solve
• Critical thinking skills, proactive and innovative
• Self-motivated, having an ownership mentality and a can-do approach.