Assistant Manager

Wendy's; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading fast-food chain in Burlington is seeking a dedicated team member to support the General Manager in managing restaurant operations. The candidate will coach the team, ensure compliance with company policies, and resolve customer complaints. Competitive wages and benefits, including health and dental, are offered, along with opportunities for training and advancement within the company.

Benefits

Competitive wages

Quarterly performance-based bonus

Company RRSP matching program

On the job training

Discounted food and drink

Health and dental benefits

Qualifications

• Must be able to analyze restaurant performance data effectively.
• Experience in leading and developing a team.
• Strong ability to resolve customer complaints.

Responsibilities

• Manage daily operations and staff of the restaurant.
• Execute all company policies and guidelines.
• Lead, interview, and train all shift supervisors and crew.

Skills

Coaching

Analytical skills

Staff management

Customer service

Scheduling

Job description

Job Description

In this role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. You will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling.

With the support of a General Manager (GM) or District Manager (DM), you will manage the daily operations and staff of a Wendy’s restaurant in your market. You will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, you will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all local laws and ethical business practices. You will lead, interview, select, direct, train and develop all Shift Supervisors, Team Trainers and Crew with the support of your GM or DM.

Responsibilities

• Analyze restaurant performance data to make recommendations regarding restaurant plans to address negative trends.
• Adjust crew schedules as needed (e.g., calling or sending home based on labour, performance and forecast).
• Analyze talent and staffing goals and make recommendations for adjustments to ensure staffing goals are met.
• Investigate and resolve customer complaints within the restaurant.
• Monitor service quality and make adjustments to positioning guidelines as necessary.
• Recommends corrective action related to customer service issues or poor performance of the crew.

Benefits and Perks

• Competitive wages
• Quarterly performance-based bonus program
• Company RRSP matching program
• On the job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 70 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.