Assistant Key Account Manager

Scandinavian Building Services; Hamilton; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading cleaning services provider in Hamilton, ON is looking for an Assistant Key Account Manager to support day-to-day operations and build customer relationships. Successful candidates will have 1-2 years of supervisory experience, demonstrate dependability, and possess strong problem-solving skills. This role includes site visits, financial administration, and managing multiple teams, with flexible hours as per client needs.

Benefits

Awarded one of Canada’s Best Managed Companies

Tuition reimbursement for professional development

Strong family first culture

Stability and job security

Qualifications

• 1-2 years in a previous Supervisor or Manager position.
• Valid driver's license in good standing.
• Strong understanding of commercial cleaning principles.
• General understanding of financial principles.

Responsibilities

• Conduct site visits ensuring compliance with safety standards.
• Act as the secondary point of contact for customer management.
• Manage monthly and annual budget.
• Provide written and verbal warnings for staff.

Skills

Dependability

Customer relations

Delegation skills

Problem-solving skills

Tools

iPad

Cell Phone

Computer

Company vehicle

Job description

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Assistant Key Account Manager in Hamilton, ON to the Scandi Family!

Hours of work:

For this position, hours of work will be specifically tailored to specified sites and will be subject to change based on client needs. Hours noted below are intended as a guideline and may be subject to change, from time to time.

During events: Flexible hours including days, evenings, and nights based on event show times. Scheduling accommodation be determined through agreement between the Key Account Manager, Regional Director and/or Director of Operations.

During off peak: Off peak core hours are Monday - Friday 8:00am-4:30pm with required flexibility to respond to the needs of the business which could include early mornings, evenings, weekends, and holiday

What’s in it for you:

• Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family.
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development.
• Stability and Job Security: Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada and growth into the US.
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.

What your day to day looks like:

Reporting into the Key Account Manager you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.

• Site Visits; Conducting site visits at locations within your region ensuring compliance with safety and customer service standards, Escalate any concerns regarding site inspections to the Key Account Manager
• Customer Relationships; Act as the secondary point of contact for customer Senior Management, Build strong relationships with consistent and frequent communication
• People Management; Provide written and verbal warnings as required for all staff, Communicate with staff to resolve performance and personnel problems; discuss and implement company policies and procedures
• Financial Administration; Manage the monthly and annual budget

What you'll need to succeed:

• 1-2 years in a previous Supervisor or Manager position
• Valid driver's license in good standing and a good driving record with no major offenses
• Demonstrated dependability with the ability to work flexible hours, and travel. Frequent overnight and weekend requirements, with flexibility during the day
• Subject matter expert in commercial cleaning including, but not limited to: trash removal; dusting; cleaning restrooms, break rooms, offices, conference rooms; sweeping and mopping floors; vacuuming floors; window washing; buffing floors; stripping and waxing floors; stone care; carpet cleaning; carpet spotting; upholstery cleaning
• General understanding of financial principles, including budgeting and profitability
• Strong delegation skills with the ability to manage multiple large teams
• Excellent customer relations and problem-solving skills

Additional Job Details:

• Must be available 24/7 in case of emergency or client needs
• iPad, Cell Phone and Computer provided
• Company vehicle and fuel card provided

Our interview process:

• 20 minute preliminary phone interview with our Recruiter
• 20-40 minute to an hour assessment (depending on optional practice questions or breaks).
• 30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.