Assistant Housekeeping Manager

The VEN at Embassy Row Hotel, Washington DC, A...; Rossland; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Housekeeping Manager to supervise the housekeeping team, ensuring cleanliness and guest satisfaction. The ideal candidate has supervisory experience in hotel housekeeping and strong communication skills. Responsibilities include staff training, performance monitoring, and maintaining quality standards. This role offers competitive wages between $50,000 - $55,000 and an exceptional benefits plan for eligible associates.

Benefits

Highly competitive wages

Exceptional benefit plan

RRSP matching program

Flexible scheduling

Discounts with Crescent managed properties

Discounts with Marriott properties

Qualifications

• Previous hotel housekeeping supervisory experience is required.
• Ability to lift, carry, and move materials as needed.
• Comfortable with physical tasks and maintaining cleanliness standards.

Responsibilities

• Supervise housekeeping staff and uphold cleanliness standards.
• Assist in hiring, training, and evaluating staff.
• Monitor housekeeping performance metrics and budget.

Skills

Detail-oriented

Strong English communication

Leadership

Team-oriented mindset

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for a dedicated and experienced Assistant Housekeeping Manager to join our team! Previous hotel housekeeping supervisory experience is required for this role. If you are a hands‑on leader who takes pride in maintaining high cleanliness standards and motivating a team, we encourage you to apply.

We are committed to providing you with:

• Highly competitive wages – a salary range between $50,000 - $55,000 (depending on experience)
• An exceptional benefit plan for eligible associates & your family members
• RRSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Discounts with Marriott properties for you & your family members.

Here is what you will be doing each day:

As our Assistant Housekeeping Manager, you will be working with our Housekeeping team providing supervision and direction for all housekeeping and laundry activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

Essential Responsibilities

Team Leadership & Operations:

• Supervise and support room attendants, house‑persons, inspectors and housekeeping supervisors by conducting daily meetings, inspecting work, and providing feedback to uphold cleanliness standards.
• Assist the Director of Rooms in hiring, training, evaluating performance, and resolving staff concerns, while maintaining open communication.
• Create and manage staff schedules based on occupancy and operational needs, ensuring adequate coverage for daily tasks and projects.
• Oversee and correct payroll records to ensure accurate and timely pay, including adjustments for extra cleanup, roll‑away beds, and purchased rooms.
• Cross‑train with the Front Office to assist in providing coverage as required.

Quality Control & Budgeting:

• Monitor housekeeping performance metrics, including inspection scores and cleanliness ratings, to ensure high standards.
• Maintain and review departmental budget and expense forecasts to optimise housekeeping operations.

Cleaning & Maintenance Oversight:

• Ensure guest rooms and public spaces are cleaned according to standards, including:
• Cleaning and sanitizing bathtubs, toilets, sinks, mirrors, counters, and floors.
• Dusting furniture, shelves and fixtures thoroughly.
• Vacuuming entire rooms and emptying trash.
• Stripping and making beds, lifting bedspreads (up to 50 lbs) as needed.
• Verify that all electronic equipment and plumbing fixtures are functioning properly.
• Oversee room refresh procedures as per hotel guidelines.

Inventory & Workplace Safety:

• Assist with inventory management, ensuring proper stock levels of linen, cleaning supplies and equipment.
• Maintain clean and organized workstations, housekeeping carts and linen storage areas.
• Follow all safety protocols, including proper use of PPE, wet‑floor signage and biohazard disposal procedures.
• Report any maintenance issues, damages, or safety hazards to the appropriate department.
• Handle lost and found items in compliance with hotel policies.

Who We’re Looking For:

Did you read the previous sections? Great! If you have a keen eye for detail, respect the importance of impeccably clean guest rooms, can communicate well with guests and associates, are always willing to “pitch‑in”, lead by example and are a team player, you are the kind of person we want.

Required Skills & Qualifications

• Previous hotel housekeeping supervisory experience is a must.
• Strong English communication skills to effectively interact with team members and guests.
• A self‑motivated leader with a professional demeanor who leads by example.
• Willingness to step in and assist with housekeeping tasks when needed, including room cleaning, inspections and other duties.
• Ability to lift, carry and move materials as needed.
• Comfortable with physical tasks such as bending, stooping, reaching and moving throughout the hotel to support the team.
• A team‑oriented mindset with a commitment to excellence in cleanliness and guest satisfaction.

If you have the experience, leadership skills and passion for hospitality, we’d love to hear from you!

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting and promoting diverse talent to strengthen our culture.

Qualifications – Experience: 3 years in hotel experience.