Assistant Grocery Manager

Farm Boy Inc.; Ottawa; On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Benefits package

Employee discount

Training & promotions

Community programs

Career growth

Job summary

Farm Boy Inc. is seeking a store supervisor/manager to lead daily operations and deliver exceptional customer service. You will work closely with the Department Manager to implement departmental strategies, coach staff, and maintain high standards for merchandising, safety, and store appearance.

The role requires a post-secondary business education and at least 1 year of supervisory experience. It involves standing for long periods and flexibility to work evenings, weekends, and holidays.

Qualifications

• Post-secondary business education required.
• Minimum 1 year of supervisory or management experience.
• Ability to thrive in a fast-paced environment with competing priorities.
• Excellent organizational, analytical, and interpersonal skills.
• Comfort with using multiple computer software programs.

Responsibilities

• Deliver warm, confident, engaging customer service reflecting Farm Boy’s standards.
• Collaborate with Department Manager to execute strategies and goals.
• Coach and recognize team members to build engagement.
• Lead regular team huddles to share goals and feedback.
• Ensure outstanding customer service, merchandising, staffing, and cleanliness.
• Provide office and admin support including inventory, ordering, invoicing, and payroll.
• Promote compliance with Safe Food Handling and Health & Safety policies.
• Contribute to store success by assisting with related duties.

Skills

Customer service

Leadership experience

Organizational skills

Communication skills

Adaptability

French language (asset)

Education

Business education

Tools

Computer software proficiency

Job description

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different.

The people who work here are special, and that’s what makes us special. Our team

members uphold the standards we set long ago by making the exceptional everyday,

building relationships with our customers and with each other, and finding a

place where their potential meets opportunity.

Job Description

Be part of what makes us different.

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Work closely with the Department Manager to execute departmental strategies and achieve stated goals and performance objectives.
• Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
• Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
• Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
• Provide office and administrative support, including inventory management, ordering, invoicing, schedule maintenance, and payroll functions.
• Promote compliance with all Safe Food Handling and Health & Safety policies, procedures, and provincial regulations to maintain a safe and high-quality shopping environment.
• Contribute to store success by assisting with other related duties as required.

Qualifications

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• The ability to thrive in a fast-paced, dynamic environment by effectively managing competing priorities while maintaining a high level of performance.
• Excellent organizational, analytical, and interpersonal skills supported by a clear, professional communication style.
• Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
• Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table.

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us...

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

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