Assistant General Manager - Oshawa (Full-Time)

Talize; Oshawa; On-site; CAD 52,000 - 63,000; Full time

Benefits offered by this job

Discount

Benefits + vacation

Birthday day off

Growth opportunities

Inclusive culture

Job summary

Talize in Oshawa is seeking an experienced Assistant General Manager to lead store operations, coach a diverse team, and deliver exceptional customer service. You’ll partner with the General Manager to optimize merchandise processing, floor execution, and safety compliance in a fast-paced thrift environment.

The role requires strong leadership, hands-on coaching, and the ability to drive results while maintaining Talize’s values of sustainability and affordability.

Qualifications

• Minimum 3+ years of retail management experience.
• Strong leadership and people development skills.
• Ability to drive results and day-to-day operations.
• Experience in thrift/high-volume retail environments is a plus.
• Good attention to detail and customer interaction skills.

Responsibilities

• Oversee daily store operations including merchandise processing, customer service, and donation intake.
• Ensure accurate pricing, smooth register operations, and strong merchandise flow.
• Supervise and coach Retail Floor Supervisors, Processing Supervisors, and OSD Ambassador.
• Train team members on POS, customer service, merchandising standards, and procedures.
• Support hiring, onboarding, and performance management with the General Manager.
• Drive engagement, recognition, and a positive team culture.
• Lead daily floor walks and floor replenishment; track productivity metrics.
• Handle refunds, voids, exchanges, tax exemptions, and register balancing.
• Complete schedules, reports, inventory logs, and other admin tasks.

Skills

Retail management

People development

Business acumen

Attention to detail

Driver's license

Job description

Assistant General Manager - Oshawa (Full-Time)

Full Time Management Oshawa, Oshawa, ON, CA

Salary: $57,500.00 Annually

Who We Are – At Talize Fashion and lifestyle Meets Purpose!

At Talize, we’re more than a workplace, we’re a movement for sustainable living. Every day, you help communities shop with purpose, combining fashion and environmental impact. We believe opportunity is always in style. Whether you're on the floor or behind the scenes, you’ll grow, thrive, and make a difference for your future and the planet. Our culture is fast-paced, fun, and people-first. We celebrate diversity, creativity, and collaboration, where every voice matters and every win counts.

Why Join Us?

We reward great work with great benefits — supporting your well-being on and off the clock.

Ready to make an impact? Let’s do it together.

Who You Are - A Visionary Leader Ready to Make Waves

You’re a motivator, communicator, and relationship-builder all rolled into one. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. With a talent for inspiring, teaching, and supporting others, you’re eager to build strong relationships while driving accurate and efficient results. At Talize, you’ll thrive as a leader who blends business savvy with a people-first mindset, strong attention to detail, and the ability to work effectively within established guidelines. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Talize’s values.

The Role – Own It. Lead It. Crush It.

We are seeking a driven and hands‑on Assistant General Manager who will support overall store performance by strengthening operations, developing talent, and delivering excellent customer service. This role plays a key part in merchandise processing, retail floor execution, team leadership, and health and safety, ensuring the store runs efficiently and meets company standards. Working closely with the General Manager, the AGM helps lead the team, maintain store readiness, and uphold Talize’s mission of sustainable and affordable fashion.

Availability requirements

This role requires open availability, including weekends, holidays, and closing shifts, with consistent reliability to support smooth operations.

$57,500 / annually

What You’ll Be Doing - Every Day is Game Day

Departmental Duties

• Store Operations:
  • Oversee daily execution across the retail floor, merchandise processing, customer service, and donation intake.
  • Ensure strong merchandise flow, store readiness, accurate pricing, and smooth register operations.
  • Address customer concerns, monitor sales floor activity, and support loss prevention and visual standards.
• Supervise and coach Retail Floor Supervisors, Processing Supervisors, and the OSD Ambassador.
• Train team members on POS, customer service, merchandising standards, and operational procedures.
• Support hiring, onboarding, and performance management in partnership with the General Manager.
• Drive engagement, recognition, and a positive team culture.
• Operational Execution:
  • Lead daily floor walks and team huddles to set priorities and align the team.
  • Coordinate merchandise sorting, processing, and timely floor replenishment.
  • Track productivity metrics (e.g., pounds processed) to guide decision‑making.
  • Handle refunds, voids, exchanges, tax exemptions, and register balancing.
  • Complete schedules, reports, inventory logs, and other administrative tasks.
• Health, Safety & Compliance:
  • Maintain store‑wide cleanliness, safety standards, and procedural compliance.
  • Serve as Co‑Chair of the Joint Health & Safety Committee—document incidents, identify hazards, and support corrective actions.
  • Ensure consistent adherence to company policies across all departments.

What You Bring - Skills That Turn Heads

• 3+ years of retail management experience with proven leadership and people development skills.
• Strong business acumen with the ability to drive results, solve problems, and support day‑to‑day operations.
• Experience in thrift, warehouse, or high‑volume retail environments (an asset).
• High attention to detail and strong emotional intelligence to support teams and customer interactions.
• Valid driver’s license and clean abstract preferred but not required.

Physical Requirements and Work Environment

• Comfortable in a physically active role involving constant movement, lifting up to 50 lbs, and safely moving rolling merchandise containers.
• Able to work in a dynamic retail environment that may involve exposure to dust, dirt, and occasional pests while maintaining safety and professionalism.
• Open to a flexible schedule—days, evenings, weekends, and holidays—and confident in engaging with customers and the community.

Why You’ll Love Us - It’s Not Just a Job—It’s a Movement

• Competitive salary + performance bonuses.
• 50% employee discount when you shop at Talize store
• 100% Employer paid benefits + 3 weeks of vacation time annually.
• Enjoy your birthday on us, with an extra paid day off.
• Exciting growth opportunities in a rapidly expanding company.
• A vibrant, inclusive culture where your voice matters.
• A chance to be part of something bigger—reshaping retail while saving the planet.

Your Path to Joining Us - The Interview Journey

Here’s what you can expect:

• Application Review: Our team will carefully review your application and qualifications.
• Initial Phone Screen: If qualified, a quick chat to get to know you better and align your goals with ours.
• Predictive Index Assessment: Take a quick 15‑20 minute that helps us get to know you better
• Store Visit: Visit our store and learn about our operations and store structure, with a quick in person interview, meet and greet with your General Manager.
• Virtual or in person Interview: Dive into your experience, leadership style, and how you’d drive success at Talize during your meeting with Market Manager and People and Culture Business Partner.
• Offer process: If you are successful through the interview process, you will first receive a verbal offer, which is subject to a criminal record check and reference checks. After these are completed, a written offer will be issued.

We’ll keep the process transparent and efficient, with updates at every step.

Vacancy status:

This posting represents an active vacancy for which we are currently hiring

Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.