Assistant front store manager

Shoppers Drug Mart; Brockville; On-site; CAD 52,000 - 65,000; Full time

Job summary

Shoppers Drug Mart in Brockville, ON is seeking an Assistant Front Store Manager to support the Front Store Manager in daily store operations, merchandising, inventory, and cash handling. This full-time on-site role involves leading and coaching front store staff, delivering exceptional customer service, and ensuring a clean, organized, and safe shopping environment.

You will help with scheduling, monitor store performance, execute promotions, and contribute to a positive, inclusive workplace

Qualifications

• Customer-focused service delivery and strong customer interactions.
• Clear verbal and written communication with team members.
• Experience supervising store operations and staff coordination.
• Knowledge of loss prevention practices and safety protocols.
• Experience in retail or customer-facing roles; supervisory experience is a plus.
• Strong organizational and prioritization skills in a fast-paced environment.
• Ability to operate POS systems and basic computer applications.
• Willingness to learn internal systems and processes.
• Ability to work a flexible schedule, including evenings, weekends and holidays.

Responsibilities

• Oversee daily store operations and ensure store standards.
• Lead merchandising, inventory control, and cash handling procedures.
• Coach front store team members and support scheduling.
• Drive customer service excellence and store promotions.
• Support loss prevention efforts and safety policy enforcement.
• Foster a positive, inclusive workplace culture.

Skills

Customer Service

Communication

Store Management

Loss Prevention

Retail Experience

Organizational Skills

Problem Solving

POS Systems

Internal Systems

Flexible Schedule

Tools

POS Software

Job description

Company Description

Shoppers Drug Mart is a leading Canadian retail pharmacy chain, built on a foundation of professional expertise and personalized service. From a single Toronto pharmacy, it has grown to more than 1,200 stores nationwide, serving communities of all ages across the country. The company remains committed to its core belief that the satisfaction of each customer is central to its success. Team members are encouraged to focus on individual customer needs, understanding that lasting success is built one customer at a time. This commitment creates a supportive environment for retail professionals who value meaningful customer interactions and community impact.

Role Description

The Assistant Front Store Manager is a full-time, on-site role located in Brockville, ON. This position supports the Front Store Manager in overseeing daily store operations, including merchandising, inventory management, and cash handling procedures. The role involves leading and coaching front store team members, ensuring high standards of customer service, and maintaining a clean, organized, and safe shopping environment. The Assistant Front Store Manager collaborates on scheduling, monitors store performance, and helps implement promotional activities to drive sales and customer engagement. This role also assists in enforcing company policies, supporting loss prevention efforts, and contributing to a positive and inclusive workplace culture.

Qualifications

• Strong focus on Customer Satisfaction and Customer Service, with a commitment to delivering friendly, professional, and timely support to all shoppers.
• Effective Communication skills, including clear verbal and written communication, active listening, and the ability to provide constructive feedback to team members.
• Experience or demonstrated ability in Store Management, including supervising staff, coordinating daily operations, and supporting merchandising and inventory control.
• Knowledge of Retail Loss Prevention practices, with the ability to follow procedures that protect company assets and promote a safe environment.
• Previous experience in retail or customer-facing roles; supervisory experience in a pharmacy or general merchandise environment is an asset.
• Strong organizational and problem-solving skills, with the ability to prioritize tasks in a fast-paced setting.
• Comfort using point-of-sale systems and basic computer applications; willingness to learn internal systems and processes.
• Availability to work a flexible schedule, including evenings, weekends, and holidays as required.