Assistant Front Office Manager: Lead Guest Services & Ops

Accor Hotels; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel company in Victoria, Canada, is seeking an Assistant Front Office Manager to ensure smooth operations of the Front Office department. The ideal candidate will have extensive knowledge of front office procedures, leadership experience, and excellent interpersonal skills. This full-time role offers a competitive salary starting at $65,000 and numerous employee benefits, including discounted rates at Accor properties worldwide.

Benefits

Employee benefit card for discounted rates

Exclusive access to food and beverage discounts

Complimentary meal during shift

Access to comprehensive benefits and wellness programs

Qualifications

• Must be able to work well under pressure in a fast-paced environment.
• Must possess excellent interpersonal and motivational skills.

Responsibilities

• Oversee Front Office daily operations as 'manager on duty'.
• Coaching and development of Colleagues to ensure service standards are met.
• Liase with key departments for smooth guest experiences.
• Responsible for guest issues/complaints and communication.
• Participate in recruiting new team members.

Skills

Excellent knowledge of Front Office Procedures

Knowledge of Micros Fidelio Opera

Previous leadership experience

Highly organized and flexible

Excellent interpersonal skills

Second language is an asset

Education

Degree/Diploma in Hospitality Management

Tools

Microsoft Office Applications

Job description

A luxury hotel company in Victoria, Canada, is seeking an Assistant Front Office Manager to ensure smooth operations of the Front Office department. The ideal candidate will have extensive knowledge of front office procedures, leadership experience, and excellent interpersonal skills. This full-time role offers a competitive salary starting at $65,000 and numerous employee benefits, including discounted rates at Accor properties worldwide.