Assistant Front Office Manager Jasper Forest Park Hotel

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major hotel in Jasper is looking for an Assistant Front Office Manager to oversee operations, welcome guests, and ensure their satisfaction. The ideal candidate will have 2-5 years of hotel experience and one year in a supervisory role. Responsibilities include managing guest check-ins, handling complaints, and training staff. Pursuit provides perks like discounted hotel stays and wellness resources, ensuring a supportive work environment.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Subsidized mental health resources

Qualifications

• 2-5 years of experience in a major hotel, with one year in a supervisory role.
• Able to speak, read, write, and understand the primary language(s) used in the workplace.

Responsibilities

• Oversee administrative operations and guest check-ins.
• Handle guest complaints and convert them into repeat customers.
• Coordinate with other departments.

Skills

Good communication skills

Team leadership

Basic computational ability

Basic computer skills

Tools

Room Master

Job description

Assistant Front Office Manager Jasper Forest Park Hotel

Job type: Full-time

Location: Jasper, AB

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Role & Responsibilities

• A smooth and correct administrative operation
• A correct and up-to-date data base within the system
• Welcoming of all guests
• Monitors check‑ins, and groups, and gives total attention and dedication to guests
• Taking care of guests and concierge service
• Offers a wide amount of information
• Supervises the organization and sales of guests’ activities and the correct handling and charging
• Effectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer
• Co‑ordinates proper actions with other departments, informs FO Manager of serious matters
• Co‑ordination and communication with Housekeeping, Maintenance, and F&B departments
• Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur
• Execution of regular technical/skills training
• Setting up and maintaining ongoing training programs in the Front Office department
• Familiar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility

Required Skills & Qualifications

• 2-5 years experience in a major hotel, and one year experience in a supervisory role
• Able to speak, read, write and understand the primary language(s) used in the workplace
• Good communication skills, both verbal and written
• Most tasks are performed in a team environment with the employee acting as a team leader
• Able to work with minimal direct supervision
• Basic computational ability
• Basic computer skills
• Knowledge of hotel computer accounting programs, such as Room Master

Pursuit Perks

• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidised mental health and wellness resources
• Equal Employment Opportunities

Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognising that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.