Assistant Front Office Manager Jasper Forest Park Hotel
The Fairmont Jasper Park Lodge
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Benefits offered by this job
Job summary
Pursuit Collection Jasper, AB is seeking an Assistant Front Office Manager for Jasper Forest Park Hotel to oversee smooth front desk operations, guest reception, and data accuracy in our systems.
You will supervise front office staff, coordinate with Housekeeping, Maintenance and F&B, handle guest inquiries and complaints, and ensure ongoing training and readiness for emergencies.
Join a global hospitality team with generous Pursuit perks and a dynamic, adventure‑driven workplace in Jasper.
Qualifications
- 2-5 years experience in a major hotel, and one year experience in a supervisory role.
- Able to speak, read, write and understand the primary language(s) used in the workplace.
- Good communication skills, both verbal and written.
- Most tasks are performed in a team environment with the employee acting as a team leader.
- Able to work with minimal direct supervision.
- Basic computational ability.
- Basic computer skills.
- Knowledge of hotel computer accounting programs, such as Room Master.
Responsibilities
- A smooth and correct administrative operation
- A correct and up-dated data base within the system
- Welcoming of all guests
- Monitors check-ins, as well as groups, and gives total attsention and dedication to guests
- Taking care of guests and concierge service
- Offers a wide amount of information
- Supervises the organization and sales of guests' activities and the correct handling and charging
- Effectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer
- Co-ordinates proper actions with other departments, informs FO Manager of serious matters
- Co-ordination and communication with the Housekeeping, Maintenance, and F&B departments
- Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur
- Execution of regular technical/skills training
- Setting up and maintaining ongoing training programs in the Front Office department
- Familiar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility
Skills
Tools
Job description
Pursuit Collection Jasper, ABFull-time Job detailsJob typeFull-timeLocationJasper, ABFull job descriptionAt Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
- A smooth and correct administrative operation
- A correct and up-dated data base within the system
- Welcoming of all guests
- Monitors check-ins, as well as groups, and gives total attsention and dedication to guests
- Taking care of guests and concierge service
- Offers a wide amount of information
- Supervises the organization and sales of guests' activities and the correct handling and charging
- Effectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer
- Co-ordinates proper actions with other departments, informs FO Manager of serious matters
- Co-ordination and communication with the Housekeeping, Maintenance, and F&B departments
- Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur
- Execution of regular technical/skills training
- Setting up and maintaining ongoing training programs in the Front Office department
- Familiar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility
- 2-5 years experience in a major hotel, and one year experience in a supervisory role
- Able to speak, read, write and understand the primary language(s) used in the workplace
- Good communication skills, both verbal and written
- Most tasks are performed in a team environment with the employee acting as a team leader
- Able to work with minimal direct supervision
- Basic computational ability
- Basic computer skills
- Knowledge of hotel computer accounting programs, such as Room Master
About Us:We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.What will your work environment be like?At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
- Join an inclusive, global team and make life-long connections
- Enjoy free access to Pursuit attractions and 50% off for friends
- Get discounts on hotel stays, dining, and retail
- Access subsidized mental health and wellness resources
- Equal Employment Opportunities
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com .We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
Hike Jasper
Jasper Camping
Canadian Rockies
Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.
If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:
Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.
Explore websites of companies in Jasper that align with your career goals and lifestyle.
Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.
- Park Wardens - Law enforcement, wildlife protection, and visitor safety.
- Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
- Visitor Services Attendants - Work at visitor centers, providing information.
- Conservation Officers & Ecologists - Protect and manage the park's environment.
- Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.
- Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
- Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
- Tour Guides - Leading sightseeing, historical, or adventure tours.
- Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.
- Rafting & Kayaking Guides - Leading groups on rivers.
- Ski Resort Staff - Ski instructors, lift operators, and patrol.
- Hiking & Backcountry Guides - Leading hiking and backcountry trips.
- Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
- Equipment Rental Staff - Assisting visitors with gear and rentals.
- Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
- Equipment Technicians & Mechanics - Maintaining rental equipment.
- Parking & Traffic Control Staff - Managing visitor areas.
- Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
- Research Assistants - Assisting in environmental studies.
- Environmental Educators - Teaching conservation programs.
- Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
- Event Coordinators - Working at events and festivals.
- Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.
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