Assistant Front Office Manager

Algonquin-Resort; Town of Saint Andrews; On-site; CAD 48,000 - 62,000; Full time

Job summary

The Algonquin Resort in St. Andrews, NB seeks an Assistant Front Office Manager to support the Front Office Manager in daily operations and to lead front desk staff.

The role emphasizes guest service, staff coaching, and smooth guest interactions to sustain a premier hospitality experience. Ideal candidates bring several years of supervisory experience in hospitality, strong communication skills, and a proactive approach to achieving service excellence while working a flexible schedule including

Qualifications

• Minimum 3+ years in a supervisory role within hospitality.
• Excellent verbal and written communication skills.
• Ability to lead by example and develop staff.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Assist Front Office Manager with daily operations of the Front Office.
• Oversee guest interactions to ensure a high-quality experience.
• Train and develop front office staff; monitor performance and coach as needed.
• Manage staff scheduling, disciplinary actions, and recruitment as required.
• Ensure adherence to company policies, credit controls, and financial transactions.

Skills

Leadership

Communication

Guest service

Staff training

Problem solving

Supervisory experience

Hospitality

Microsoft Office

Property management system

Education

Hospitality Management degree or diploma

Tools

Property Management System

Job description

The Algonquin Resort
St. Andrews, NB E5B1T7, CAN

Description

THE OPPORTUNITY:

ASSISTANT FRONT OFFICE MANAGER

REPORTS TO FRONT OFFICE MANAGER

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 77 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NFLD but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

THE ROLE:

The Assistant Front Office Managers primary function is to assist the Front Office Manager with the operations of the Front Office. He or she acts as a manager to all Front Office personnel assist with guests. Accountable for ensuring that guest interactions with Front Office personnel are handled properly, and that the experience is a pleasant one for the guest. This is accomplished by overseeing employee/guest interactions and interceding when necessary.

ACTIVITIES:

The duties of the Assistant Front Office Manager include, but are not limited to the following:

• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Meet with managers and other supervisors to stay informed of changes affecting operations
• Assist in training of all positions within department
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
• Inform workers about interests and special needs of specific groups
• Apply customer/guest feedback to service improvement efforts
• Take disciplinary action to address performance problems
• Motivate, develop, and direct people as they work, identifying the best people for the job
• Responsible for the supervision, recruitment, selection, training and development of front office personnel.
• Ensure application of credit policies, controls and handling of financial transactions are in accordance with company policies.
• Ensure staff is knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
• Handle guest feedback/concerns promptly to ensure the highest level of guest satisfaction.
• Promote a culture focused on guest service.
• Recommends, develops and implements staff incentives designed to increase revenues.
• Implement and maintain all company policies and procedures.
• Assist hotel management as directed with development of special reports and/or special projects.
• Administer and maintain all uniforms and inventories, including printed materials.
• Assist in the operation of other departments within the hotel when required.
• Manager on Duty shifts are required, oversee day-to-day operations.
• Other duties as assigned.

COMPETENCIES WE ARE SEEKING:

• 3+ years' experience in a similar supervisory/leadership role
• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Strong interpersonal and problem solving abilities
• Service focused personality with the ability to lead by example
• Computer-savvy
• Experience with property management system an asset
• Well organized self-starter
• Results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Night Audit experience an asset
• Must be available days, evenings, weekend and holidays.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.