Assistant Fish Manager

Farm Boy Inc.; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefit program

10% discount on in-store purchases

On-the-job training

Job summary

A Canadian grocery chain in Ottawa is seeking a dedicated supervisory team member to enhance customer service and operational excellence. Applicants should be passionate about delivering quality customer experiences and possess a post-secondary business education along with at least 1 year of leadership experience. The role includes supporting team development, executing departmental strategies, and maintaining a safe and clean shopping environment. A dynamic schedule and fluency in English are necessary, with French as an asset. Comprehensive benefits and a discount on purchases are included.

Qualifications

• Minimum 1 year of supervisory or management experience in a customer-focused role.
• Ability to thrive in a fast-paced environment while managing priorities.
• Fluency in English; French skills are an asset.

Responsibilities

• Deliver engaging customer service reflecting the company's commitment to quality.
• Assist the Department Manager in executing strategies and achieving goals.
• Lead team huddles to share goals and recognize achievements.

Skills

Customer service

Leadership

Organization

Analytical skills

Communication

Flexibility

Education

Post-secondary program in business

Job description

1 day ago Be among the first 25 applicants

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through collaborative leadership, hands‑on coaching, and daily team engagement, you’ll help build a high‑performing department where team members feel supported and customers feel welcomed. Here are some of the other ways you’ll help us stand out:

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Work closely with the Department Manager to execute departmental strategies and achieve stated goals and performance objectives.
• Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
• Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
• Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
• Provide office and administrative support, including inventory management, ordering, invoicing, schedule maintenance, and payroll functions.
• Promote compliance with all Safe Food Handling and Health & Safety policies, procedures, and provincial regulations to maintain a safe and high‑quality shopping environment.
• Contribute to store success by assisting with other related duties as required.

Qualifications

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post‑secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• The ability to thrive in a fast‑paced, dynamic environment by effectively managing competing priorities while maintaining a high level of performance.
• Excellent organizational, analytical, and interpersonal skills supported by a clear, professional communication style.
• Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in‑store purchases.
• On‑the‑job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non‑traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported.

Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

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