Assistant Director, Conference Services and Catering

AccorHotel; Banff; On-site; CAD 100,000 - 106,000; Full time

Job summary

A leading hotel chain in Canada is seeking an Assistant Director of Conference Services and Catering. You will lead a team to optimize event management and exceed client expectations. The role offers a competitive salary and comprehensive benefits. Ideal candidates have strong leadership and communication skills, alongside relevant experience in hospitality.

Benefits

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Relocation assistance

Access to discounts at resort facilities

Qualifications

• Previous leadership experience within a similar role required.
• Computer literate in Microsoft applications and relevant computer applications required.
• Excellent communication skills both written and verbal required.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Lead a team of Conference Service Managers and Coordinators.
• Responsible for handling large conferences to assure service excellence.
• Assist in developing innovative event offerings.
• Conduct site inspections as required.
• Drive function space optimization for guest experience.

Skills

Leadership

Communication

Problem solving

Detail oriented

Education

University / College degree in a related discipline

Tools

Microsoft applications

Job description

At Fairmont Hotels & Resorts our engaging service and delicious cuisine make every special event a truly memorable affair both within our distinctive surroundings and off-site. Your vision and leadership as Assistant Director Conference Services and Catering will ensure an engaged team efficient operations and offerings that exceed the expectations of every client.

Competitive Salary: $100000-$106000 gross annually based on previous experience & education

Job Duties Include

• Lead a team of 2 Conference Service Managers (Weddings) 4 Conference Services Coordinators and 1 Conference Concierge.
• Responsible for handling large conferences from the time a contract becomes definite to execution assuring excellence in service delivery and revenue optimization.
• Assist in developing innovative event offerings following event industry trends that create optimal guest experiences and new revenue opportunities.
• Assist the Director of Conference Services in attending Morning Ops Meeting Department Head Meeting and Credit Meeting.
• Chair when necessary weekly conference resume meetings.
• Assist in directing and managing all activity related to the conference services office ensuring all service standards are followed.
• Assist in the preparation and execution of the annual budget and business plans.
• Establish and maintain rapport with clients prior to during and post conference exceeding their expectations and encouraging repeat business
• Conduct site inspections as required.
• Ensure that function bookings group resumesevent contracts and banquet event orders are prepared and distributed accurately and efficiently
• Work closely with the Director of Conference Services to prepare monthly and weekly forecasts
• Balance operational administrative and Colleague needs
• Follow departmental policies and procedures
• Drive function space optimization / maximization to ensure the best utilization of space for guest experience and financial performance.
• Onboard new team members.
• Lead training and recruitment efforts.
• Follow all safety policies.
• Other duties as assigned.

Qualifications

• Previous leadership experience within a similar role required
• Computer literate in Microsoft applications and relevant computer applications required
• University / College degree in a related discipline as asset.
• Excellent communication skills both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Proactive detail oriented and able to work collaboratively across teams to drive results and deliver memorable experiences

Additional Information

Job Perks & Benefits

• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4 / meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Afformation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
• We offer some relocation assistance for qualified candidates.
• Off-Site Accommodation is available for you to rent downtown
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today

Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence :

Key Skills

Abinitio,Corporate Banking,Logistics & Procurement,Consumer Durables,FX,Instrument Maintenance

Experience: years

Vacancy: 1

Remote Work: No

Employment Type: Full-time