Assistant Clinical Services Manager - Clinical Resource Team

Williamoslerhealthsystem1; Brampton; On-site; CAD 90,000 - 110,000; Full time

Job summary

The Assistant Clinical Services Manager for the Clinical Resource Team (CRT) will oversee day-to-day operations and provide leadership to an inter-professional team to employ best practices in delivering safe, competent, ethical patient-centered and cost-effective services using evidence-informed approaches.

This position reports to the Clinical Resource Team Clinical Services Manager to ensure alignment with strategic objectives.

Qualifications

• Bachelor's degree required
• BScN preferred
• Master's degree preferred
• Demonstrated effective communication, teamwork and problem solving skills
• Demonstrated ability to engage and collaborate with inter professional team

Responsibilities

• Provide day-to-day operational leadership for the CRT.
• Lead an inter-professional team to employ best practices in care delivery.
• Support quality documentation and accountability models.
• Monitor quality, safety, risk and performance indicators.
• Coordinate with CSM and other leaders to ensure patient-centered care.
• Facilitate staff development and performance management.
• Participate in program evaluation and continuous improvement activities.

Skills

Communication skills

Team building

Problem solving

Conflict resolution

Interprofessional collaboration

Education

Baccalaureate Degree

BScN

Master's Degree

Job description

The Assistant Clinical Services Manager, for Clinical Resource Team (CRT) will: support the day to day operations; provide leadership to an inter professional team to employ best practices; effectively communicate and lead processes in delivering safe, competent and ethically patient centered and cost effective services using an evidence-informed and stakeholders engagement approach.

This position will report to the Clinical Resource Team Clinical Services Manager (CSM) to ensure program goals and objectives are achieved and are in alignment with the corporate strategic plan.

Accountabilities

Quality and Safe Patient Care

• Support the implementation of best/leading practices, quality documentation and accountability models;
• Facilitate an inter-professional collaborative approach to leadership, recognizing and maximizing the unique contribution of each team member;
• Monitor and respond in a timely manner to quality, safety, risk and other performance/outcome indicators;
• Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care;
• Collaborate with CSM colleagues to promote patient and family centered care in the areas CRT supports. Responds and addresses issues and or concerns identified by patients and families and internal and external stakeholders in a timely fashion;
• Coordinate resolution of issues/concerns/ related to operational activities across the CRT program to ensure seamless leadership
• Work collaboratively with the CSM and inter professional team members- assess clinical and educational needs within the CRT on an ongoing basis
• Other duties as assigned such as special projects.

Leadership and Collaboration

• Demonstrating ability and experience in five leadership domains:
• Leads self
• Engages others
• Achieves results
• Develops partnerships and
• Leverage information-driven and goal-oriented processes in driving change and improvement
• Works collaboratively with the CSM, and shares accountability for achieving program targets, managing risk, improving quality and safety and advancing patient care outcomes under the direction of the Director for Access and Flow, Scheduling Services, Infection Prevention and Control CRT, Registration and Admitting.
• Works collaboratively with the Clinical Nurse Educator, inpatient CSM's in reducing waste, adding value, raising standards, improving effectiveness and delivering high performance from the team;
• Supports agreed upon evaluation and outcome criteria to drive timely delivery of outputs; analysis of data, interpretation of data and provide feedback to the team on findings;
• Works collaboratively with the CSM and program Director to identify gaps in processes, policies and procedures and support the sustainable delivery of excellent patient-centered care;
• Facilitates huddles and chairs the nursing team meetings under the direction of the CSM and attends other internal/external meetings as appropriate

People Development and Team Building

• Fosters open communication, learning, and professional growth of the nursing staff
• Provides the clinical expertise essential to support managers with effective problem solving and decision making
• Initiates action and reports to the CSM, when staff behavior and/or performance do not meet professional standards and will independently manage the performance of a defined group of staff members.
• In conjunction with the CSM manages the Attendance Awareness Program
• In collaboration with the CSM manages the recruitment and selection process
• Provide support to the CSM in the completion of performance evaluations
• Cultivates effective inter professional relationships at all levels
• Creates an environment that empowers individuals to take ownership and responsibility for their actions, promote staff initiative and nurture high morale and engagement
• Demonstrates relevant on-going professional development and commitment to continuing development

Clinical Resource Utilization Management

• Manages all staffing requirements cost-effectively in meeting the daily operational needs
• Identifies issues and challenges; monitor trends requiring targeted interventions and change in practice patterns or processes
• Provides value-added point of care resources to ensure and optimize safe and effective patient-centered care
• Responsible for supporting the CSM with the completion of time keeping, shift changes, payroll completion and approval.

Qualifications

• Baccalaureate Degree is required, BScN preferred
• Member and in good standings with a professional health college, required
• Relevant Master's Degree preferred
• Demonstrated effective communication, team building, problem solving and conflict resolution skills
• Demonstrated ability to engage and work collaboratively with all levels and members of the inter professional team
• Demonstrated effective judgment and innovative change leadership skills
• Demonstrated ability to utilize quality, safety and risk-based frameworks to facilitate and build the use of critical thinking, priority set