Assistant Branch Operations Manager

RBC; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Montreal is seeking an Assistant Branch Operations Manager. This role entails providing operational support to the Branch Management and Advisor teams, managing client account activities, and ensuring compliance standards. The Assistant Branch Operations Manager will assist in training staff, troubleshoot technology issues, and manage daily transactions, all while fostering a positive work environment. The position offers competitive compensation and a comprehensive rewards program.

Benefits

Comprehensive Total Rewards Program

Opportunities for professional development

Dynamic team environment

World-class training program in financial services

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills.
• Ability to operate independently seeking answers and solutions.

Responsibilities

• Manage daily administrative operations of the branch.
• Train new branch support staff and coordinate training for existing staff.
• Ensure compliance and internal control requirements are met.
• Assist with branch technology access and troubleshooting.

Skills

Attention to detail

Time management

Written communication

Verbal communication

Education

Completion of the Canadian Securities Course (CSC)

Knowledge of RBC systems and procedures

Job description

Job Description

The RBC Dominion Securities Management team located in Downtown Montreal is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process‑related training, and managing the branch facilities and equipment.

What will you do?

• Instrumental in managing the daily administrative operations of the branch including approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• A world‑class training program in financial services

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.